Remote Chat & Email Support Specialist (Night Shift)

stack sourcinggg; Makati; Remote; PHP 201,000 - 290,000; Full time

Job summary

stack sourcinggg is hiring for a Chat and Email Support role with 90% non-voice duties. This 100% virtual recruitment process emphasizes written communication and organized workflow for efficiency.

The position focuses on resolving inquiries via chat and email, providing product information, and documenting interactions to sustain high customer satisfaction. Night shifts and weekends are part of the schedule.

Qualifications

• High school graduate required.
• Strong written English communication.
• Typing speed 30–35 WPM.
• Willing to work night shifts and weekends.

Responsibilities

• Manage and resolve customer inquiries via digital messaging channels.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly and concisely in the system.
• Maintain high satisfaction ratings through professional written correspondence.

Skills

Written English

Typing speed 30-35 WPM

Basic computer skills

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

stack sourcinggg is hiring for a Chat and Email Support role with 90% non-voice duties. This 100% virtual recruitment process emphasizes written communication and organized workflow for efficiency.

The position focuses on resolving inquiries via chat and email, providing product information, and documenting interactions to sustain high customer satisfaction. Night shifts and weekends are part of the schedule.