Remote Channel Health & Performance Lead

Spreetail; Metro Manila; Remote; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Spreetail is seeking a Channels Performance Specialist to manage and improve channel account health metrics. This remote role requires strong organizational skills and knowledge of customer service processes to communicate effectively with channel management and partners.

You will drive process optimization across divisions, improving order health and margins while supporting listing optimization and customer trust through better reviews and Q&A. A work-from-home setup is required.

Qualifikationen

• Must have strong organizational skills and ability to manage multiple priorities.
• Ability to analyze moderate sized datasets to provide insights.
• Strong communication skills and experience with customer service processes.
• Proficient with Microsoft applications and basic Excel navigation.

Aufgaben

• Owns and exceeds channel account health performance metrics.
• Aligns with channel management and partners on account health progress and strategies.
• Leads process optimization and change initiatives affecting order health, returns, and margins.
• Manages existing channel task processes and implements new processes to meet future demands.
• Supports item and listing optimization to improve reviews, ratings, Q&A, and customer trust.

Kenntnisse

Organizational skills

Analytical thinking

Communication

Customer service processes

Excel basics

Tools

Microsoft Excel

Jobbeschreibung

Spreetail is seeking a Channels Performance Specialist to manage and improve channel account health metrics. This remote role requires strong organizational skills and knowledge of customer service processes to communicate effectively with channel management and partners.

You will drive process optimization across divisions, improving order health and margins while supporting listing optimization and customer trust through better reviews and Q&A. A work-from-home setup is required.