Remote Channel Performance Strategist

Spreetail; Manila; A distancia; PHP 335.000 - 614.000; Jornada completa

Descripción de la vacante

Spreetail is seeking a Channels Performance Specialist to manage channel health metrics and optimize customer experience processes. This remote role requires strong organization, effective communication, and a proactive problem-solving mindset to support scalable growth.

You will implement efficient task workflows, track SLA performance, and partner with leadership to drive improvements while maintaining a high standard of service for global ecommerce brands.

Formación

• Strong organizational skills to manage multiple priorities.
• Excellent communication and stakeholder alignment.
• Basic Excel navigation and familiarity with Microsoft applications.
• Knowledge of customer service processes.

Responsabilidades

• Manage health of channel and customer experience processes.
• Implement new processes to exceed customer expectations.
• Coach team members and ensure high-quality task execution.
• Monitor SLA goals and workforce handle times.
• Report critical success metrics to leadership.
• Communicate task health progress and in-flight actions.

Conocimientos

Organizational skills

Communication skills

Multitasking

Problem solving

Attention to detail

Persistence

Herramientas

Microsoft Excel

Microsoft Office

Descripción del empleo

Spreetail is seeking a Channels Performance Specialist to manage channel health metrics and optimize customer experience processes. This remote role requires strong organization, effective communication, and a proactive problem-solving mindset to support scalable growth.

You will implement efficient task workflows, track SLA performance, and partner with leadership to drive improvements while maintaining a high standard of service for global ecommerce brands.