Channels Performance Specialist

Spreetail; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

Spreetail is seeking a Channels Performance Specialist to manage and improve channel account health metrics. This remote role requires strong organizational skills and knowledge of customer service processes to communicate effectively with channel management and partners.

You will drive process optimization across divisions, improving order health and margins while supporting listing optimization and customer trust through better reviews and Q&A. A work-from-home setup is required.

Qualifications

• Must have strong organizational skills and ability to manage multiple priorities.
• Ability to analyze moderate sized datasets to provide insights.
• Strong communication skills and experience with customer service processes.
• Proficient with Microsoft applications and basic Excel navigation.

Responsibilities

• Owns and exceeds channel account health performance metrics.
• Aligns with channel management and partners on account health progress and strategies.
• Leads process optimization and change initiatives affecting order health, returns, and margins.
• Manages existing channel task processes and implements new processes to meet future demands.
• Supports item and listing optimization to improve reviews, ratings, Q&A, and customer trust.

Skills

Organizational skills

Analytical thinking

Communication

Customer service processes

Excel basics

Tools

Microsoft Excel

Job description

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.

How you will achieve success:

• Primary owner for managing and exceeding channel account health performance metrics
• Aligns & communicates with channel management and channel partners on account health progress and strategies.
• Leads process optimization, change management, and initiatives across divisions that impact order health, returns, our customer, and protect margins
• Responsible for managing the health of existing channel task processes and implementing new processes to exceed the demands of tomorrow’s customer
• Supports item & listing optimization by executing strategies that increase product reviews, improve review ratings, Q&A, and increase customer trust

What experiences will help you in this role:

• Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously
• Basic analytical skills and ability to analyze moderate sized datasets to provide insights.
• Action-oriented and persistence to drive solutions; communicates effectively
• Understands basics of major Microsoft applications and basic excel navigation and logical functions
• Possesses strong knowledge of customer service processes and how software systems interact with channels

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.