Remote Care Admin & Billing Specialist

Sharesource; Makati; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Supportive Team

Learning and Growth

B-Corp company

Job summary

Sharesource is seeking an Admin Officer to support Registered Nurses and the care team. This remote role offers hybrid flexibility and involves client intake, budgeting, service coordination, billing, and compliance documentation in a fast-paced environment.

Based in the Philippines, you will handle inquiries, maintain records, and collaborate with families, carers, providers, and head office teams to ensure high-quality care services.

Qualifications

• You have experience working as an Admin Officer in an Australian work environment, preferably in the home aged care or NDIS industry.
• You have strong organisational and time-management skills, with the ability to manage competing priorities.
• You have excellent written and verbal communication skills and can liaise professionally with clients, families, carers, and associated providers.
• You have strong attention to detail and can maintain accurate client records and compliance documentation.
• You are comfortable handling administrative tasks related to client budgets, billing, invoicing, and service coordination.
• You are proficient in Microsoft Office and comfortable learning systems such as Visual Care/CRM.
• You are adaptable, proactive, and comfortable working in a fast-paced environment.

Responsibilities

• Support Registered Nurses with active case management, including client screening, intake, assessments, care plan reviews, service coordination, monitoring, advocacy, and transition planning.
• Prepare and manage client budgets to maximise funding and support clients’ safety, health, and personal goals.
• Handle high-volume telephone, email, and online enquiries, including information requests, feedback, and complaints from clients, families, carers, and associated providers.
• Coordinate with clients, families, carers, referral sources, associated providers, head office staff, and internal teams.
• Assess client needs and support the onboarding process through to service delivery.
• Manage and redirect system shift notes to the appropriate recipients.
• Maintain accurate client records, documentation, and compliance requirements in Visual Care/CRM.
• Prepare and send invoices within required timeframes.
• Support billing, client expenses, statements, timesheets, and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.
• Support associated provider onboarding, referrals, and compliance, ensuring service notes, reports, and delivery confirmations are accurately recorded in the relevant systems.
• Maintain documentation in accordance with organisational policies and legislative requirements.
• Manage competing priorities effectively in a fast-paced environment and work well under pressure.

Skills

Organisational skills

Time-management

Written communication

Verbal communication

Attention to detail

Adaptability

Proactivity

Tools

Microsoft Office

Visual Care/CRM

Job description

Sharesource is seeking an Admin Officer to support Registered Nurses and the care team. This remote role offers hybrid flexibility and involves client intake, budgeting, service coordination, billing, and compliance documentation in a fast-paced environment.

Based in the Philippines, you will handle inquiries, maintain records, and collaborate with families, carers, providers, and head office teams to ensure high-quality care services.