Remote Admin Officer - Healthcare & Care Coordination

Sharesource Australia BPO; Makati; À distance; PHP 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Remote & Hybrid Access

Work-Life Balance

Open Culture

Supportive Team

Learning & Growth

B-Corp company

Résumé du poste

Sharesource Australia BPO is seeking an organised Admin Officer to provide administrative and coordination support to Registered Nurses and the care team. You will assist with client case management, budgeting, onboarding, service coordination, billing, and compliance documentation, while maintaining accurate records and communicating with clients, families, carers, and providers.

The role requires detail-orientation, a proactive mindset, and the ability to handle multiple priorities in a

Qualifications

• Minimum 3 years of experience as Admin Officer in an Australian work environment.
• Strong organisational and time-management skills.
• Excellent written and verbal communication; patient with elderly clients and families.
• Proficient in Microsoft Excel/Outlook and comfortable with CRM systems.

Responsabilités

• Support Registered Nurses with active case management including intake, assessments, care plan reviews, and service coordination.
• Prepare and manage client budgets to maximise funding and support safety and goals.
• Handle high-volume inquiries via phone, email, and online channels from clients, families, carers, and providers.
• Coordinate with clients, families, carers, referral sources, and internal teams.
• Assist onboarding through service delivery and maintain accurate records in Visual Care/CRM.
• Prepare and send invoices within required timeframes and support billing and expenses.

Connaissances

Organisational skills

Time management

Written & verbal communication

Customer service

Adaptability

Outils

Microsoft Excel

Microsoft Outlook

Visual Care/CRM

Description du poste

Sharesource Australia BPO is seeking an organised Admin Officer to provide administrative and coordination support to Registered Nurses and the care team. You will assist with client case management, budgeting, onboarding, service coordination, billing, and compliance documentation, while maintaining accurate records and communicating with clients, families, carers, and providers.

The role requires detail-orientation, a proactive mindset, and the ability to handle multiple priorities in a