Remote Admin & Care Coordination Specialist

Sharesource; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance and Flexibility

Open Culture

Supportive Team

Learn and Grow

Job summary

Sharesource is seeking an organised Admin Officer to support Registered Nurses and the care team. You will assist with client case management, budgeting, onboarding, service coordination, billing and compliance documentation while maintaining accurate records and communicating with clients, families, carers and providers.

Ideal candidates have 3+ years of Admin Officer experience in an Australian environment, strong organisation and communication skills, and proficiency with Microsoft Office.

Qualifications

• 3+ years as Admin Officer in Australian work environment
• Experience in home aged care, NDIS, nursing, healthcare or medical services is preferred
• Excellent written and verbal communication skills
• Highly detail-oriented with ability to manage competing priorities
• Proficient with Microsoft Excel, Outlook and other Office apps
• Willing to learn Visual Care/CRM systems
• Able to work Monday to Friday 5:00 AM–2:00 PM Philippine Time (DST)
• Comfortable with remote and hybrid work arrangements

Responsibilities

• Support active case management for Registered Nurses including intake, assessments, and care plan reviews
• Prepare and manage client budgets to maximise funding and support safety and goals
• Handle high-volume enquiries via telephone, email, and online channels
• Coordinate with clients, families, carers, providers and internal teams
• Assist onboarding from onboarding to service delivery
• Manage and route system shift notes to recipients
• Maintain accurate client records and compliance documentation in Visual Care/CRM
• Prepare and send invoices; assist with billing and payroll administration
• Provide rotating after-hours, weekend, and public holiday on-call support
• Ensure provider onboarding, referrals and compliance with accurate service notes and reports

Skills

Organisational skills

Time management

Communication (written and verbal)

Adaptability

Proactive attitude

Attention to detail

Multitasking

Team collaboration

Tools

Microsoft Excel

Microsoft Outlook

Visual Care/CRM

Job description

Sharesource is seeking an organised Admin Officer to support Registered Nurses and the care team. You will assist with client case management, budgeting, onboarding, service coordination, billing and compliance documentation while maintaining accurate records and communicating with clients, families, carers and providers.

Ideal candidates have 3+ years of Admin Officer experience in an Australian environment, strong organisation and communication skills, and proficiency with Microsoft Office.