Remote Admin Officer — Care & Billing Support

Sharesource; Davao City; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Supportive Team

Learn and Grow

Job summary

Sharesource is seeking an organised Admin Officer to provide administrative and coordination support to Registered Nurses and the care team. You will manage client intake, budgeting, service coordination, billing, and compliance documentation while maintaining accurate records in Visual Care/CRM.

Based in the Philippines, this remote role offers hybrid flexibility and opportunities to support Australian clients.

Qualifications

• Experience as Admin Officer in Australian work environment preferred (home aged care or NDIS)
• Strong organisational and time-management skills
• Excellent written and verbal communication
• Attention to detail and record accuracy
• Proficient in Microsoft Office; comfortable with Visual Care/CRM systems and related tooling
• Adaptable, proactive and able to work in a fast-paced setting

Responsibilities

• Support Registered Nurses with active case management, including client screening, intake, assessments, care plan reviews, service coordination, monitoring, advocacy, and transition planning.
• Prepare and manage client budgets to maximise funding and support clients’ safety, health, and personal goals.
• Handle high-volume telephone, email, and online enquiries, including information requests, feedback, and complaints from clients, families, carers, and providers.
• Coordinate with clients, families, carers, referral sources, providers, head office staff, and internal teams.
• Assess client needs and support onboarding through service delivery.
• Maintain accurate client records, documentation, and compliance requirements in Visual Care/CRM.
• Prepare and send invoices within required timeframes; support billing and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.
• Maintain documentation in accordance with organisational policies and legislative requirements.

Skills

Organisational skills

Time management

Communication

Attention to detail

Tools

Microsoft Office

Visual Care/CRM

Job description

Sharesource is seeking an organised Admin Officer to provide administrative and coordination support to Registered Nurses and the care team. You will manage client intake, budgeting, service coordination, billing, and compliance documentation while maintaining accurate records in Visual Care/CRM.

Based in the Philippines, this remote role offers hybrid flexibility and opportunities to support Australian clients.