No BPO Experience? No Problem!-Call Center Agent Hiring-Virtual Process

Richbuild Industrial Sales Inc.; Mabalacat; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Comprehensive training

Health and wellness benefits

Career advancement opportunities

Job summary

Richbuild Industrial Sales Inc. is seeking enthusiastic, customer-focused Call Centre Agents for a full-time role at our Clark Freeport Zone facility in Pampanga. We welcome newcomers to BPO and provide comprehensive training and support to help you succeed.

You will handle inbound and outbound calls, deliver accurate product information, resolve customer inquiries, and document interactions. A positive attitude and quick learning are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Strong listening and comprehension abilities.
• Patience and empathy when dealing with customers.
• Ability to work under pressure and meet deadlines.
• Reliable and punctual with excellent attendance.
• Proficiency in using computers and basic software.
• Positive attitude and willingness to learn and develop.
• Ability to work effectively both independently and as part of a team.
• No prior BPO or call centre experience required; full training provided.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information about products and services.
• Resolve customer inquiries promptly and effectively.
• Document interactions and maintain records in our systems.
• Follow scripts and protocols with a personal touch.
• Meet and exceed call quality and productivity targets.
• Collaborate with team members and supervisors.
• Identify opportunities to upsell or cross-sell when appropriate.
• Adhere to compliance and data protection regulations.
• Continuously seek to improve service quality and customer satisfaction.

Skills

English communication

Active listening

Empathy

Computer literacy

Teamwork

Education

High school diploma or equivalent

Job description

About the role

is seeking enthusiastic and customer-focused Call Centre Agents to join our dynamic team. This is a full-time position based at our facility in Clark Freeport Zone, Pampanga. We are actively hiring individuals who are new to the call centre and BPO industry, as we are committed to providing comprehensive training and support to help you succeed. If you have excellent communication skills and a passion for delivering outstanding customer service, we want to hear from you - no prior BPO experience necessary!

What you'll be doing

• Handling inbound and outbound customer calls in a professional and courteous manner
• Providing accurate information about products and services to customers
• Resolving customer inquiries and concerns promptly and effectively
• Documenting customer interactions and maintaining detailed records in our systems
• Following company scripts and protocols whilst maintaining a personal touch
• Meeting and exceeding call quality and productivity targets
• Collaborating with team members and supervisors to achieve departmental goals
• Identifying opportunities to upsell or cross-sell products and services when appropriate
• Adhering to all compliance and data protection regulations
• Continuously seeking to improve service quality and customer satisfaction

What we're looking for

• High school diploma or equivalent qualification
• Excellent verbal and written communication skills in English
• Strong listening and comprehension abilities
• Patience and empathy when dealing with customers
• Ability to work well under pressure and meet strict deadlines
• Reliable and punctual with excellent attendance
• Proficiency in using computers and familiarity with basic software applications
• A positive attitude and willingness to learn and develop
• Ability to work effectively both independently and as part of a team
• No prior BPO or call centre experience required—we provide full training

What we offer

• Comprehensive on-the-job training programme designed for newcomers to the industry
• Competitive salary and performance-based incentives
• Opportunities for career advancement within the call centre and broader organisation
• Professional development and skills training programmes
• Health and wellness benefits
• A supportive and inclusive team environment
• Flexible scheduling options where possible
• Virtual recruitment process for your convenience

About us

is a dynamic company committed to providing exceptional customer service and quality products to our valued clients. With our presence in Clark Freeport Zone, Pampanga, we have established ourselves as a trusted partner in the industrial sector. We believe in investing in our people and creating a positive workplace culture where employees can thrive and grow. Our mission is to deliver outstanding service whilst maintaining the highest standards of professionalism and integrity. We pride ourselves on our ability to train and develop talent from the ground up, providing career opportunities for those who are eager to make their mark in the customer service industry.