Bilingual Spanish Call Center Agent

MCI; Paombong; On-site; PHP 240,000 - 360,000; Full time

Job summary

MCI is seeking a bilingual Spanish Call Center Representative in San Fernando, PH to support English and Spanish-speaking customers across multiple programs. This full-time, on-site position includes comprehensive training and potential advancement into Supervisor, Trainer, QA, and Operations Management roles.

As the first point of contact, you will handle inquiries, troubleshoot basic issues, document interactions, and identify opportunities to upsell products and services while maintaining

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.
• Reliable wired high-speed internet connection for work-from-home programs where applicable.
• Strong organizational, communication, and time management skills.
• Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.
• Use available knowledge bases and training resources to provide accurate information.
• Protect confidential and personal customer information in accordance with company policies.
• Escalate complex customer concerns to the appropriate department or management team when necessary.
• Strive to achieve first-contact resolution through effective problem-solving and communication.
• Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Customer service

Data entry

Microsoft Office

Typing 20 WPM

Education

High school diploma

Job description

MCI is seeking a bilingual Spanish Call Center Representative in San Fernando, PH to support English and Spanish-speaking customers across multiple programs. This full-time, on-site position includes comprehensive training and potential advancement into Supervisor, Trainer, QA, and Operations Management roles.

As the first point of contact, you will handle inquiries, troubleshoot basic issues, document interactions, and identify opportunities to upsell products and services while maintaining