Remote Bilingual IT Help Desk — Japanese Speaker

CXC; Philippines; Hybrid; PHP 279.000 - 469.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Language allowance/premium

Guaranteed annual bonus (up to 14th月)

Monthly non-taxable allowance

Medical (HMO), life, health, and事故保险

Leave benefits and other employeePerks

Full training provided (2-3 weeks)

Zusammenfassung

CXC is seeking a motivated Bilingual Service Desk professional to deliver high-quality IT support to internal and external stakeholders. You will be the first point of contact for troubleshooting, resolving complex IT issues, and ensuring smooth operations across systems, applications, and hardware.

The role emphasizes Level 1 helpdesk duties, a strong focus on customer service, and flexible work arrangements.

Qualifikationen

• Japanese language proficiency (N1-N3)
• Knowledge of Windows, Mac, or Linux operating systems
• Customer service and help desk support knowledge
• Troubleshooting and problem-solving skills
• Strong communication skills and customer-focused mindset
• Primarily a remote opportunity, with occasional onsite reporting to Makati office when required.

Aufgaben

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

Kenntnisse

Japanese language proficiency (N1-N3)

Tools

Windows

MacOS

Linux

Jobbeschreibung

CXC is seeking a motivated Bilingual Service Desk professional to deliver high-quality IT support to internal and external stakeholders. You will be the first point of contact for troubleshooting, resolving complex IT issues, and ensuring smooth operations across systems, applications, and hardware.

The role emphasizes Level 1 helpdesk duties, a strong focus on customer service, and flexible work arrangements.