Bilingual Service Desk (Japanese Speaker)

CXC; Makati; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive monthly salary

Guaranteed annual bonus (up to 14th月)

Monthly non-taxable allowance

Medical (HMO), life, health, and事故 보험

Job summary

CXC in the Philippines is seeking a highly motivated bilingual Service Desk professional to deliver first-line IT support for internal and external users. You will resolve common IT issues and triage escalations, ensuring timely resolution across systems, apps, and hardware.

This remote-first role reports to Makati as needed. You will handle tickets via phone, email, and ticketing systems, providing courteous service and clear communication.

Qualifications

• Knowledge of Windows, Mac or Linux operating systems.
• Customer service and help desk support knowledge.
• Troubleshooting and problem-solving skills.

Responsibilities

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

Skills

Customer service

Help desk support

Troubleshooting

Communication

Adaptability

Job description

Our client is looking for a highly motivated Bilingual Service Desk professional to deliver exceptional service to both internal and external stakeholders. This role is integral in ensuring seamless operations by providing high-quality technical assistance and resolving complex IT-related issues efficiently.

You will serve as a key point of contact for troubleshooting and support, handling escalations, and ensuring timely resolution of technical concerns across systems, applications, and hardware environments.

Key responsibilities

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

About you

• Knowledge of Windows, Mac, or Linux operating systems
• Customer service and help desk support knowledge
• Troubleshooting and problem-solving skills
• Strong communication skills and customer-focused mindset
• Ability to adapt and respond to varying customer needs
• Primarily a remote opportunity, with occasional onsite reporting to Makati office when required.

What You'll Receive

• Competitive monthly salary
• Guaranteed annual bonus (up to 14th month pay)
• Monthly non-taxable allowance
• Medical (HMO), life, health, and accident insurance