Bilingual IT Service Desk Analyst (Japanese/English) - Hybrid APAC

Cobden and Carter International Inc.; Philippines; Hybrid; PHP 502,000 - 837,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Cobden and Carter International Inc. in Taguig is seeking a Japanese Speaker Service Desk Analyst (N2–N1) for a hybrid role. You will handle first-line IT support for Japanese-speaking users and global clients, log and resolve requests, and coordinate with IT teams to ensure timely outcomes.

The role requires native-level or near-native Japanese proficiency, English communication, and a willingness to work in APAC hours in a hybrid setup around BGC, Taguig.

Qualifications

• Fluency in Japanese at N2–N1 level; certification is a plus.
• Experience in technical accounts is advantageous but not required.
• Strong command of English for global communication.
• Willing to learn service desk methodologies and processes.

Responsibilities

• Provide first-level IT service desk support to Japanese-speaking users and international clients.
• Log, prioritize, and monitor service requests and incidents; ensure timely resolution or escalation.
• Troubleshoot basic hardware, software, and access issues per standard procedures.
• Communicate in Japanese and English to understand and resolve concerns.
• Coordinate with internal IT teams to resolve issues and requests.
• Document incidents, steps taken, and resolutions accurately.
• Follow SLAs and service desk procedures; escalate when needed.
• Support APAC region time zones and international clients.

Skills

N2/N1 Japanese proficiency

English communication

Customer support experience

Willing to learn

Education

Diploma

Job description

Cobden and Carter International Inc. in Taguig is seeking a Japanese Speaker Service Desk Analyst (N2–N1) for a hybrid role. You will handle first-line IT support for Japanese-speaking users and global clients, log and resolve requests, and coordinate with IT teams to ensure timely outcomes.

The role requires native-level or near-native Japanese proficiency, English communication, and a willingness to work in APAC hours in a hybrid setup around BGC, Taguig.