Japanese Bilingual IT Service Desk & BSE Specialist

Fujitsu Philippines Inc.; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Fujitsu Philippines Inc. is seeking a Japanese bilingual service desk & BSE professional to act as the first point of contact for IT support. You will bridge Japanese-speaking users with technical teams, delivering clear guidance and timely resolution while maintaining high service standards.

The role emphasizes collaboration with local and global teams, continuous improvement, and awareness of SLAs to ensure consistent service delivery and customer satisfaction.

Qualifications

• Japanese and English communication (verbal and written).
• Experience in IT service desk or technical support.
• Experience supporting Japanese-speaking users.
• Knowledge of ITSM tools and ITIL basics.

Responsibilities

• Provide support for standard IT queries related to hardware and software.
• Translate and clarify technical concerns between Japanese users and support teams.
• Deliver a customer-centric experience in Japanese and English.
• Act as liaison between Japanese clients/users and internal technical teams.

Skills

Japanese-English bilingual comms

Technical troubleshooting

Stakeholder coordination

Customer oriented support

Multitasking

Attention to detail

Team collaboration

Tools

ITSM tools

ITIL basics

Job description

Fujitsu Philippines Inc. is seeking a Japanese bilingual service desk & BSE professional to act as the first point of contact for IT support. You will bridge Japanese-speaking users with technical teams, delivering clear guidance and timely resolution while maintaining high service standards.

The role emphasizes collaboration with local and global teams, continuous improvement, and awareness of SLAs to ensure consistent service delivery and customer satisfaction.