Bilingual Service Desk (Japanese Speaker)

CXC; Philippines; Hybrid; PHP 279.000 - 469.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Language allowance/premium

Guaranteed annual bonus (up to 14th月)

Monthly non-taxable allowance

Medical (HMO), life, health, and事故保险

Leave benefits and other employeePerks

Full training provided (2-3 weeks)

Zusammenfassung

CXC is seeking a motivated Bilingual Service Desk professional to deliver high-quality IT support to internal and external stakeholders. You will be the first point of contact for troubleshooting, resolving complex IT issues, and ensuring smooth operations across systems, applications, and hardware.

The role emphasizes Level 1 helpdesk duties, a strong focus on customer service, and flexible work arrangements.

Qualifikationen

• Japanese language proficiency (N1-N3)
• Knowledge of Windows, Mac, or Linux operating systems
• Customer service and help desk support knowledge
• Troubleshooting and problem-solving skills
• Strong communication skills and customer-focused mindset
• Primarily a remote opportunity, with occasional onsite reporting to Makati office when required.

Aufgaben

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

Kenntnisse

Japanese language proficiency (N1-N3)

Tools

Windows

MacOS

Linux

Jobbeschreibung

Our client is looking for a highly motivated Bilingual Service Desk professional to deliver exceptional service to both internal and external stakeholders. This role is integral in ensuring seamless operations by providing high-quality technical assistance and resolving complex IT-related issues efficiently.

You will serve as a key point of contact for troubleshooting and support, handling escalations, and ensuring timely resolution of technical concerns across systems, applications, and hardware environments.

Key responsibilities

• Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including system access and end-user support requests.
• Log, update, and manage service tickets to ensure timely resolution.
• Deliver excellent customer service while supporting users across various IT-related queries.

About you

• Japanese language proficiency (N1-N3)
• Knowledge of Windows, Mac, or Linux operating systems
• Customer service and help desk support knowledge
• Troubleshooting and problem-solving skills
• Strong communication skills and customer-focused mindset
• Ability to adapt and respond to varying customer needs
• Primarily a remote opportunity, with occasional onsite reporting to Makati office when required.

What You'll Receive

• Competitive monthly salary
• Language allowance/premium
• Guaranteed annual bonus (up to 14th month pay)
• Monthly non-taxable allowance
• Medical (HMO), life, health, and accident insurance
• Leave benefits and other employee perks
• Full training provided (2-3 weeks)