Remote Collections Specialist

MCI; San Fernando; Presencial; PHP 167.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Employee shuttle services

Descripción de la vacante

MCI is a standout tech-enabled BPO with a strong US footprint and a growing global presence. We are hiring a Collections Representative to contact customers with overdue accounts, negotiate payment plans, and keep accurate records while delivering high-quality service.

The ideal candidate communicates effectively, adapts to challenging conversations, and demonstrates empathy when resolving financial issues. This on-site role offers growth and a path within a dynamic contact center.

Formación

• Must be 18 years or older.
• High school diploma or equivalent required; further education is a plus.
• 1-2 years of experience in collections or a similar contact center role.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with debt collection laws and practices.
• Fluency in English required; Spanish fluency is a strong advantage.

Responsabilidades

• Make outbound calls to customers regarding overdue payments and account status.
• Negotiate payment plans and settlements in line with company policies and customer circumstances.
• Update customer accounts and document all collection activities accurately in the system.
• Follow up on broken promises and maintain consistent contact with debtors.
• Handle disputes professionally and elevate complex cases to the appropriate department.
• Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
• Meet or exceed daily and monthly collection targets and call quality standards.

Conocimientos

Negotiation

Communication

Persuasion

English fluency

Calm under pressure

Educación

High school diploma

Descripción del empleo

MCI is a standout tech-enabled BPO with a strong US footprint and a growing global presence. We are hiring a Collections Representative to contact customers with overdue accounts, negotiate payment plans, and keep accurate records while delivering high-quality service.

The ideal candidate communicates effectively, adapts to challenging conversations, and demonstrates empathy when resolving financial issues. This on-site role offers growth and a path within a dynamic contact center.