Contact Center Collections Representative

MCI; San Fernando; On-site; PHP 167,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Employee shuttle services

Job summary

MCI is a standout tech-enabled BPO with a strong US footprint and a growing global presence. We are hiring a Collections Representative to contact customers with overdue accounts, negotiate payment plans, and keep accurate records while delivering high-quality service.

The ideal candidate communicates effectively, adapts to challenging conversations, and demonstrates empathy when resolving financial issues. This on-site role offers growth and a path within a dynamic contact center.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required; further education is a plus.
• 1-2 years of experience in collections or a similar contact center role.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with debt collection laws and practices.
• Fluency in English required; Spanish fluency is a strong advantage.

Responsibilities

• Make outbound calls to customers regarding overdue payments and account status.
• Negotiate payment plans and settlements in line with company policies and customer circumstances.
• Update customer accounts and document all collection activities accurately in the system.
• Follow up on broken promises and maintain consistent contact with debtors.
• Handle disputes professionally and elevate complex cases to the appropriate department.
• Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
• Meet or exceed daily and monthly collection targets and call quality standards.

Skills

Negotiation

Communication

Persuasion

English fluency

Calm under pressure

Education

High school diploma

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring a results-driven Collections Representative to join our dynamic BPO contact center. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records all while delivering exceptional customer service.

If you have strong communication skills, a persuasive personality, and a commitment to resolving financial issues with professionalism and empathy, we want to hear from you!

Key Responsibilities

• Make outbound calls to customers regarding overdue payments and account status.
• Negotiate payment plans and settlements in line with company policies and customer circumstances.
• Update customer accounts and document all collection activities accurately in the system.
• Follow up on broken promises and maintain consistent contact with debtors.
• Handle disputes professionally and elevate complex cases to the appropriate department.
• Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
• Meet or exceed daily and monthly collection targets and call quality standards.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities

• Must be 18 years or older
• High school diploma or equivalent required; further education is a plus
• 1-2 years of experience in collections or a similar contact center role
• Strong negotiation and conflict resolution skills
• Ability to remain calm and professional under pressure
• Familiarity with debt collection laws and practices
• Fluency in English required; Spanish fluency is a strong advantage

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy

• HMO Coverage plus a dependent
• Rank & File ₱100,000 coverage
• Supervisors/Managers ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000, giving you easier access to quality care
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.