Remote Bilingual Client Intake Specialist (Spanish/English)

Law Offices of Sabrina Li, P.C.; Philippines; On-site; PHP 2,821,000 - 4,702,000; Full time

Job summary

Law Offices of Sabrina Li, P.C. is recruiting a proactive bilingual Client Intake Specialist (Spanish & English) to serve as the primary contact for clients while supporting the team with administrative tasks. This fully remote, full-time position collaborates with attorneys and staff to ensure smooth intake and client satisfaction.

The ideal candidate will have fluent Spanish and English, at least 2 years in client relations or admin support, and familiarity with CRM and scheduling tools. U.S.

Qualifications

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role.
• Fluent in Spanish and English, both written and verbal.
• Bachelor's degree preferred.
• Prior experience with a U.S.-based law firm, immigration law highly preferred.
• Familiarity with CRM software and scheduling apps.

Responsibilities

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing bilingual support.
• Screen inquiries, identify client needs, schedule consultations, and guide intake process.
• Build rapport with clients, follow up on inquiries, and support conversion of leads into retained clients.
• Manage calendars, inboxes, communications, and deadlines while supporting management.
• Maintain accurate client records in CRM, tracking interactions and intake progress.
• Collaborate with clients, business partners, and third parties to maintain strong relationships.

Skills

Bilingual Spanish-English

Client relations

Communication

Multitasking

Attention to detail

Education

Bachelor's degree in communications, business administration, or related field

Tools

CRM software

Scheduling tools

Microsoft Office

Job description

Law Offices of Sabrina Li, P.C. is recruiting a proactive bilingual Client Intake Specialist (Spanish & English) to serve as the primary contact for clients while supporting the team with administrative tasks. This fully remote, full-time position collaborates with attorneys and staff to ensure smooth intake and client satisfaction.

The ideal candidate will have fluent Spanish and English, at least 2 years in client relations or admin support, and familiarity with CRM and scheduling tools. U.S.