Customer Service Representative - Spanish Speaker

Legal Management Group; Taguig; On-site; PHP 290,160 - 401,760; Full time

Benefits offered by this job

Morning Shift

Competitive salary

Bonuses

International organization

US-based legal team

Career growth

Training and support

Collaborative culture

Meaningful role

Job summary

Legal Management Group in the Philippines ( onsite at BGC) is seeking an Intakes Specialist / CS Rep fluent in English and Spanish to join a US-based legal team. You will handle inquiries, conduct initial client interviews, and help guide clients through onboarding.

This full-time role emphasizes empathy, accuracy, and strong communication as you build rapport with clients and coordinate with internal teams. Morning shift, onsite work, with opportunities for growth and professional development.

Qualifications

• Fluent in English and Spanish, both spoken and written.
• 3–4 years of experience in Customer Service, BPO/Call Center, or client support.
• Excellent verbal and written communication with a customer-focused mindset.
• Calm, empathetic, and able to build rapport in challenging situations.
• Detail-oriented with strong organizational skills and ability to multitask.

Responsibilities

• Handle inbound calls, emails, and inquiries with professionalism and empathy.
• Conduct initial client interviews to gather essential information for intake.
• Communicate effectively with English- and Spanish-speaking clients.
• Guide qualified clients through intake and onboarding processes.
• Collect, verify, and document client information accurately.
• Prepare intake forms and required documentation.
• Maintain accurate client records in company systems.
• Support customer satisfaction initiatives and follow up with clients as needed.
• Collaborate with referral partners and internal teams.
• Maintain confidentiality and adhere to policies.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication

Detail-oriented

Empathetic client support

Tools

CRM software

Ticketing systems

Case management software

Microsoft Office (Word/Excel)

Job description

Intakes Specialist / Customer Service Representative (Bilingual English/Spanish)

Work Location: Philippines (Onsite) - BGC - Morning Shift

Employment Type: Full-Time

Join a Growing US-Based Legal Team

If you are fluent in English and Spanish, enjoy helping others, and have experience in customer service, client support, or call center environments, this is an excellent opportunity to grow your career with an international organization.

Why This Role Matters

As an Intakes Specialist, you will be the first person potential clients speak with when they are seeking legal assistance after an accident or injury. Your communication skills, empathy, and ability to build trust will help clients feel supported during challenging moments.

You will work closely with a US-based legal team and play an important role in creating a positive client experience from the very first interaction.

Key Responsibilities

• Handle inbound calls, emails, and client inquiries professionally and with empathy.
• Conduct initial client interviews to gather important information about their situation.
• Communicate effectively with English- and Spanish-speaking clients.
• Assist qualified clients through the intake and onboarding process.
• Collect, verify, and accurately document client information.
• Prepare and process intake forms and required documentation.
• Maintain accurate client records using company systems.
• Provide excellent customer service while handling sensitive conversations.
• Follow up with potential clients when needed.
• Support client satisfaction and feedback initiatives.
• Collaborate with internal teams and referral partners.
• Maintain confidentiality and follow company policies and procedures.
• Perform additional administrative and client support tasks as assigned.

Qualifications

• Fluent in both English and Spanish (spoken and written).
• 3–4 years of experience in:
  • Customer Service
  • BPO / Call Center
  • Client Support
  • Healthcare, Hospitality, or Legal Support
  • Other customer-facing roles
• Strong verbal and written communication skills.
• Excellent listening skills and the ability to understand client needs.
• Customer-focused mindset with the ability to build rapport quickly.
• Calm, professional, and empathetic when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable learning new systems and technology.
• Proficient in Microsoft Office (Word and Excel).
• Experience with CRM, ticketing systems, or case management software is a plus.
• Ability to handle confidential information with professionalism.

What We Offer

• Competitive salary
• Morning Shift
• Performance-based bonuses.
• Stable, full-time employment with an international organization.
• Opportunity to work with a US-based legal team.
• Career growth and professional development opportunities.
• Training and support to help you succeed.
• Collaborative and inclusive workplace culture.
• A meaningful role where your work helps people during important moments in their lives.

Who We’re Looking For

We are looking for professionals who are:

• Passionate about helping people
• Confident communicating with international clients
• Detail-oriented and organized