Remote AI Product Ops Specialist (Freelance)

Magic, Inc; Philippines; Hybrid; PHP 518,000 - 690,000; Full time

Job summary

Magic, Inc. is seeking an AI Product Operations Specialist - Freelance, Remote to serve as the highly autonomous right hand to the Head of Engineering, operating AI tools, testing workflows, and feeding structured feedback to product and engineering teams.

The role involves stress-testing tools, documenting issues, prioritizing work across a 30+ person team, and driving operational rhythms without rigid SOPs. Remote, full-time, Philippines-based position with US/Eastern time alignment.

Qualifications

• Demonstrated technical mindset with AI tool fluency or programming background.
• Proven experience in product operations, QA/testing, or similar role working closely with engineers.
• Exceptional written communication for clear, structured bug reports and product feedback.
• Comfortable operating independently in ambiguous, fast-paced environments with minimal SOPs.
• Availability to work 40 hours/week, Mon–Fri, 9:00 am–5:00 pm Eastern Time (may shift slightly earlier after 3–4 weeks).

Responsibilities

• Operate, stress-test, and quality-check cutting-edge AI tools and LLM-based systems that may frequently break
• Reproduce edge cases, capture logs/screens, and write clear repro steps; file/track tickets in Shortcut (Clubhouse)
• Validate fixes and run smoke/regression tests before and after deployments
• Provide structured, actionable feedback to the Head of Engineering and product/engineering teams
• Collect and synthesize feedback from other assistants/users; turn insights into prioritized improvements
• Critique internal software and propose data-backed enhancements to workflows and UX
• Triage broken workflows, diagnose likely failure points, and collaborate with engineers on root causes
• Consolidate deployment updates and confirm changes behave as expected in production
• Design lightweight test plans for ambiguous features; track outcomes and follow through to resolution
• Build simple, scalable processes in ambiguous environments; streamline task flows and handoffs

Skills

AI tool fluency

QA/testing experience

Technical communication

Independent work

Time management

Tools

Shortcut

GSuite

Slack

Job description

Magic, Inc. is seeking an AI Product Operations Specialist - Freelance, Remote to serve as the highly autonomous right hand to the Head of Engineering, operating AI tools, testing workflows, and feeding structured feedback to product and engineering teams.

The role involves stress-testing tools, documenting issues, prioritizing work across a 30+ person team, and driving operational rhythms without rigid SOPs. Remote, full-time, Philippines-based position with US/Eastern time alignment.