AI Product Operations Specialist - Freelance, Remote

Magic, Inc; Taguig; Remote; PHP 498,000 - 710,000; Full time

Job summary

Magic, Inc is hiring an AI Product Operations Specialist to work remotely from the Philippines on a full-time basis. You will act as a highly autonomous right hand to the Head of Engineering, testing AI tools and coordinating with a 30+ person team to accelerate velocity and quality.

The role requires a technical mindset, strong written communication, and ability to work independently in a fast-paced, ambiguous environment. Schedule includes 40 hours per week with US Eastern Time overlap.

Qualifications

• Demonstrated technical mindset with AI tool fluency or programming background.
• Proven experience in product operations, QA/testing, or similar roles with engineers.
• Exceptional written communication for clear bug reports and feedback.

Responsibilities

• AI Tool Operations: stress-test AI tools and LLM-based systems, reproduce edge cases, log steps, and file tickets.
• Product Feedback: provide actionable feedback to engineering/product teams and synthesize user inputs.
• Technical Troubleshooting: triage failures, diagnose root causes, and coordinate fixes with engineers.
• Operational Support: manage to-do lists, prioritize work queues, and coordinate calendars for leadership.
• Systems & Process Optimization: design scalable processes and automate routine steps with AI tools.

Skills

AI tool fluency

Product operations

QA / Testing

Technical reporting

Independent work

Tools

Shortcut (Clubhouse)

GSuite

Slack

Magic AI tools

Job description

AI Product Operations Specialist - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description

About the Client

The hiring manager is the Head of Engineering, who partners closely with product team and iterate quickly on emerging LLM workflows. The culture values autonomy, candor, and high standards in a startup-paced environment.

Why does this role exist?

This role exists to serve as a highly autonomous right hand to the Head of Engineering, operating and stress-testing experimental AI tools while closing the feedback loop between users and the engineering/product teams. By proactively finding breakages, documenting issues, and prioritizing work across a 30+ person team, this role accelerates engineering velocity and product quality. It ensures the organization can scale experimentation, reduce failures in production, and maintain tight operational rhythms without relying on rigid SOPs.

The Impact you’ll make

AI Tool Operations & Testing

• Operate, stress-test, and quality-check cutting-edge AI tools and LLM-based systems that may frequently break
• Reproduce edge cases, capture logs/screens, and write clear repro steps; file/track tickets in Shortcut (Clubhouse)
• Validate fixes and run smoke/regression tests before and after deployments

Product Feedback & Collaboration

• Provide structured, actionable feedback to the Head of Engineering and product/engineering teams
• Collect and synthesize feedback from other assistants/users; turn insights into prioritized improvements
• Critique internal software and propose data-backed enhancements to workflows and UX

Technical Troubleshooting & QA

• Triage broken workflows, diagnose likely failure points, and collaborate with engineers on root causes
• Consolidate deployment updates and confirm changes behave as expected in production
• Design lightweight test plans for ambiguous features; track outcomes and follow through to resolution

Operational Support to the Head of Engineering

• Manage and organize the Head of Engineering’s to-do list; drive proactive follow-through across a 30+ person team
• Maintain and optimize work queues; ensure the right priorities are surfaced at the right time
• Handle calendar management via AI tools; coordinate with stakeholders as needed

Systems & Process Optimization

• Build simple, scalable processes in ambiguous environments; streamline task flows and handoffs
• Propose and implement improvements to reduce repeated failure modes and increase throughput
• Leverage AI productivity tools to automate routine steps and create operational leverage

Skills, Knowledge and Expertise

Required:

• Demonstrated technical mindset with strong AI tool fluency (e.g., ChatGPT, LLM workflows) or a programming background
• Proven experience in product operations, QA/Testing, technical support, or similar role working closely with engineers
• Exceptional written communication for clear, structured bug reports and product feedback
• Comfortable operating independently in ambiguous, fast-paced environments with minimal SOPs
• Availability to work 40 hours/week, Monday-Friday, 9:00 am-5:00 pm Eastern Time (may shift slightly earlier after 3-4 weeks)

WFH Set-Up:

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Your Superpowers:

• Technical: AI tool proficiency; systems thinking; test design and execution; QA methodologies; debugging mindset; clear documentation; comfort with Shortcut (Clubhouse), GSuite, Slack, and experimental internal tools (e.g., Magic AI); familiarity with messaging tools (e.g., Messenger). Bonus: basic scripting/automation, product analytics literacy.
• Operational: Task prioritization; work queue management; lightweight process design; deployment update consolidation; calendar management via AI.
• Behavioral: Proactive ownership; "figure it out" mentality; high attention to detail; resilience when tools break; curiosity and growth mindset; comfort giving candid, constructive feedback; ability to work independently and collaboratively with engineers.

You should apply if...

• You love being an early power user of new AI tools, enjoy breaking things to make them better, and can translate ambiguous symptoms into actionable engineering feedback.
• You thrive in uncertainty, don’t need handholding, and naturally create order and leverage through systems and process improvements.
• You communicate crisply in writing, challenge assumptions respectfully, and partner well with engineers and product managers.
• You want to grow at the intersection of AI operations, product testing, and systems thinking. Bonus: You're in a LATAM timezone for strong overlap with EST, and/or you have experience in programming, product, or data analytics.

What to expect...

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• 40 hours per week
• M-F 9am to 12 noon, 1 pm to 4 pm US Timezone

Compensation:

• $7 per hour
• No benefits package included