Remote Admin Officer - In-Home Aged Care & Billing

Sharesource; Davao City; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Open culture

Supportive team

Learning and growth opportunities

B-Corp values

Job summary

Sharesource is seeking an organised Admin Officer to support Registered Nurses and the wider care team across client case management, budgeting, onboarding, service coordination, and billing. You will maintain accurate records in Visual Care/CRM and work within a fast-paced, compliant environment.

Based in the Philippines, the role offers remote/hybrid flexibility with occasional onsite activities as needed, and opportunities to collaborate with families, carers, and providers involved in

Qualifications

• Experience working as an Admin Officer in an Australian work environment, preferably in the home aged care or NDIS industry.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills and can liaise professionally with clients, families, carers, and associated providers.
• Strong attention to detail and can maintain accurate client records and compliance documentation.
• Comfortable handling administrative tasks related to client budgets, billing, invoicing, and service coordination.
• Proficient in Microsoft Office and comfortable learning systems such as Visual Care/CRM.
• Adaptable, proactive, and comfortable working in a fast-paced environment.

Responsibilities

• Support Registered Nurses with active case management, including client screening, intake, assessments, care plan reviews, service coordination, monitoring, advocacy, and transition planning.
• Prepare and manage client budgets to maximise funding and support clients’ safety, health, and personal goals.
• Handle high-volume telephone, email, and online enquiries, including information requests, feedback, and complaints from clients, families, carers, and associated providers.
• Coordinate with clients, families, carers, referral sources, associated providers, head office staff, and internal teams.
• Assess client needs and support the onboarding process through to service delivery.
• Manage and redirect system shift notes to the appropriate recipients.
• Maintain accurate client records, documentation, and compliance requirements in Visual Care/CRM.
• Prepare and send invoices within required timeframes.
• Support billing, client expenses, statements, timesheets, and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.
• Support associated provider onboarding, referrals, and compliance, ensuring service notes, reports, and delivery confirmations are recorded.
• Maintain documentation in accordance with organisational policies and legislative requirements.
• Manage competing priorities effectively in a fast-paced environment and work well under pressure.

Skills

Organisational skills

Time management

Communication

Attention to detail

Microsoft Office

Visual Care/CRM

Client coordination

Tools

Visual Care/CRM

Microsoft Office

Job description

Sharesource is seeking an organised Admin Officer to support Registered Nurses and the wider care team across client case management, budgeting, onboarding, service coordination, and billing. You will maintain accurate records in Visual Care/CRM and work within a fast-paced, compliant environment.

Based in the Philippines, the role offers remote/hybrid flexibility with occasional onsite activities as needed, and opportunities to collaborate with families, carers, and providers involved in