Remote Administrative & Customer Support Pro

SOVA - School of Virtual Assistance Cebu

Philippines

Remote

PHP 248,000 - 441,000

Full time

4 days ago

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Job summary

SOVA - School of Virtual Assistance Cebu is looking for an Administrative & Customer Support Virtual Assistant to streamline daily operations. The role covers calendar and inbox management, handling customer inquiries by phone, email and chat, and supporting the team with spreadsheets, project tracking, and light design tasks.

The ideal candidate is professional, self-motivated, and comfortable working independently in a fast-paced environment.

Qualifications

Proven experience as a virtual assistant, administrative assistant, or customer support representative.
Hands-on experience with calendar and email management.
Prior phone-based customer service experience.
Strong written and spoken English, clear and professional on live calls.
Reliable computer, stable internet, and a working headset.

Responsibilities

Schedule, reschedule, and confirm appointments and meetings.
Coordinate across time zones and prevent scheduling conflicts.
Send reminders and keep calendars accurate and up to date.
Monitor, organize, and prioritize the inbox.
Draft and send professional replies on the team's behalf.
Flag urgent items and follow up on open threads.
Answer and place calls professionally and represent the company with confidence.
Resolve questions, route issues to the right person, and log call details.
Follow up with customers to make sure issues are resolved.
Respond to customer emails and live chat inquiries promptly and clearly.
Troubleshoot basic issues and streamline complex ones with clear notes.
Maintain a consistent, friendly, and professional tone.
Build, update, and organize data in Google Sheets (formulas, filters, and reports).
Track tasks, deadlines, and project progress in Monday.com.
Create or edit simple graphics and marketing assets using Photoshop or Illustrator.