Client Services & Operations Coordinator

SOVA - School of Virtual Assistance Cebu; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

SOVA - School of Virtual Assistance Cebu is seeking an Administrative Support professional to act as the frontline contact for clients. You will manage phone calls, handle website inquiries, and respond to emails promptly.

In this role, you will coordinate scheduling, support quoting, and enter job data into ServiceM8, maintaining accuracy. Proficiency with Google Workspace and Microsoft 365 is essential to succeed in a fast-paced environment.

Qualifications

• Excellent spoken and written English.
• Highly organized with strong attention to detail.
• Experience with Google Workspace and Microsoft 365.
• Experience handling multiple workflows in a fast-paced environment.
• Familiarity with ServiceM8 is highly preferred.
• Bookkeeping experience is a bonus.

Responsibilities

• Manage inbound phone calls as the primary point of contact.
• Handle website inquiries, including intake forms for glass repairs and job requests.
• Manage email and respond to client inquiries in a timely manner.
• Coordinate scheduling and support quoting processes.
• Enter and maintain accurate job information within ServiceM8.
• Assist with supplier coordination and ordering requirements.
• Support the development and documentation of Standard Operating Procedures.

Skills

Communication

Organization

Attention to detail

Multitasking

English proficiency

Bookkeeping

Tools

Google Workspace

Microsoft 365

ServiceM8

Job description

SOVA - School of Virtual Assistance Cebu is seeking an Administrative Support professional to act as the frontline contact for clients. You will manage phone calls, handle website inquiries, and respond to emails promptly.

In this role, you will coordinate scheduling, support quoting, and enter job data into ServiceM8, maintaining accuracy. Proficiency with Google Workspace and Microsoft 365 is essential to succeed in a fast-paced environment.