Remote Admin Officer — Healthcare & Client Coordination

Sharesource; Makati; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Sharesource is seeking an organised and proactive Admin Officer to provide administrative and coordination support to Registered Nurses and the wider care team. You will assist with client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and associated providers.

The role offers remote and hybrid flexibility, with local Philippines residency required for

Qualifications

• Experience as Admin Officer in an Australian work environment (home aged care or NDIS preferred).
• Strong organisational and time-management skills with ability to manage competing priorities.
• Excellent written and verbal communication with clients, families, carers, and providers.

Responsibilities

• Support Registered Nurses with active case management and care planning.
• Prepare and manage client budgets to maximise funding and safety.
• Handle high-volume phone, email, and online enquiries from clients and families.
• Coordinate with clients, families, referral sources, providers, and internal teams.
• Assist onboarding through service delivery and documentation in Visual Care/CRM.
• Prepare and send invoices within required timeframes; support billing and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.

Skills

Organised

Proactive

Admin experience

Australian work environment

Tools

Microsoft Office

Visual Care/CRM

Job description

Sharesource is seeking an organised and proactive Admin Officer to provide administrative and coordination support to Registered Nurses and the wider care team. You will assist with client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and associated providers.

The role offers remote and hybrid flexibility, with local Philippines residency required for