Remote Admin Officer: Care Coordination & Billing

Sharesource; Davao City; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Remote work

Hybrid office days

Career growth opportunities

Job summary

Sharesource is seeking an organized Admin Officer to provide administrative and coordination support to Registered Nurses and the wider care team from the Philippines. The role covers client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and providers.

You will handle client inquiries, coordinate with multiple stakeholders, manage onboarding through to service

Qualifications

• Experience as Admin Officer in Australian work environments or similar sectors.
• Strong organizational skills and time management to handle multiple priorities.
• Excellent written and verbal communication with clients and providers.
• Attention to detail and ability to maintain accurate records and compliance documentation.

Responsibilities

• Support active case management including intake, assessments, care plan reviews, and service coordination.
• Prepare and manage client budgets to maximise funding and safety goals.
• Handle high-volume inquiries by phone, email, and online channels from clients and families.
• Coordinate with clients, families, carers, providers, and head office teams.
• Prepare invoices and support billing, expenses, statements, and payroll administration.
• Provide rotating after-hours and holiday on-call support.

Skills

Administrative support

Client coordination

Microsoft Office

Communication

Tools

CRM software

Visual Care/CRM

Job description

Sharesource is seeking an organized Admin Officer to provide administrative and coordination support to Registered Nurses and the wider care team from the Philippines. The role covers client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and providers.

You will handle client inquiries, coordinate with multiple stakeholders, manage onboarding through to service