Remote Admin & Scheduling Coordinator

Sharesource Australia BPO; Davao City; Remote; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Growth opportunities

BCorp employer

Job summary

Sharesource Australia BPO is hiring an Administrative and Scheduling Support Assistant to help run daily operations for AU client services from the Philippines. You will manage rosters, coordinate with care workers, families, and the internal team while ensuring compliance with SCHADS Award and program guidelines.

The role emphasizes administrative accuracy, client-focused communication, and effective use of Excel and scheduling software.

Qualifications

• Experience in Aged Care, NDIS or related AU client handling preferred.
• Strong knowledge of SCHADS Award and compliance requirements.
• Good English communication skills for collaboration with teams and clients.
• Experience with scheduling/rostering software such as Visualcare is highly desirable.
• Proficiency in Microsoft Excel and Office 365.

Responsibilities

• Coordinate communication between referral sources, families, care workers, and internal team members.
• Create and maintain care worker schedules based on client needs and staff availability.
• Ensure rosters meet SCHADS Award requirements and duty changes are managed.
• Audit timesheets and billing data for accuracy before payroll processing.
• Maintain CRM records, reports, and service documentation.

Skills

Scheduling

CRM

Excel

Billing

Administrative

Education

Certificate III in Home and Community Care

Aged Care

Tools

Visualcare

Job description

Sharesource Australia BPO is hiring an Administrative and Scheduling Support Assistant to help run daily operations for AU client services from the Philippines. You will manage rosters, coordinate with care workers, families, and the internal team while ensuring compliance with SCHADS Award and program guidelines.

The role emphasizes administrative accuracy, client-focused communication, and effective use of Excel and scheduling software.