Remote Account Coordinator – Client Services

Delegate CX; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Company equipment provided

HMO coverage

Internet stipend

PTO credits

Job summary

DCX is a home-based BPO serving US clients from the Philippines. The Account Coordinator role emphasizes responsive customer support, price and product information, and preparing quotes and proposals.

You will document activity, manage emails, and maintain accurate records while staying aligned with US business hours. Ideal candidates have a college degree in related fields, 1–3 years in customer service or sales, and strong English communication.

Qualifications

• Education: College degree in Marketing, Communications, Business Administration, or any related field.
• Experience: 1-3 years of experience in Customer Service, Sales, Marketing, Account Coordination, or direct promotional sales.
• Language: Very proficient in both written and spoken English.
• Working hours: Ability to work within US operating hours.
• Technical: Proficient in Microsoft Office and Google Workspace applications.
• Industry knowledge: Experience in the promotional products industry preferred.
• Customer-oriented with the ability to adapt and respond effectively to diverse customer personalities and needs.
• Experience handling inbound and outbound calls, customer retention, and inside sales preferred.
• Experience creating quotes, proposals, sales presentations, and customer documentation.
• Experience managing high-volume email correspondence and customer inquiries.
• Familiarity with promotion industry software such as Sage, ESP, CommonSku, and Syncore.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Proficiency in Google Sheets, Gmail, and other Google Workspace apps.
• Basic exposure to Adobe Illustrator, Photoshop, and Canva ideal.
• Basic exposure to NetSuite ideal.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries.
• Provide customers with information on product pricing, features, and availability.
• Create proposals, quotes, and opportunities.
• Create presentation formats and compile data for sales presentations.
• Document all order-related activities in various systems.
• Maintain up-to-date records of customer interactions, transactions, comments, and complaints.
• Manage high volume of inbound and outbound emails.
• Provide general day-to-day customer service to clients and vendors.
• Ad hoc duties as assigned.

Skills

Communication

Multi-tasking

Team player

Research-driven

Detail-oriented

Education

College degree

Tools

Microsoft Office

Google Workspace

Excel

PowerPoint

Word

Outlook

Google Sheets

Gmail

Adobe Illustrator

Adobe Photoshop

Canva

NetSuite

Sage

ESP

CommonSku

Syncore

Job description

DCX is a home-based BPO serving US clients from the Philippines. The Account Coordinator role emphasizes responsive customer support, price and product information, and preparing quotes and proposals.

You will document activity, manage emails, and maintain accurate records while staying aligned with US business hours. Ideal candidates have a college degree in related fields, 1–3 years in customer service or sales, and strong English communication.