Remedial Officer

First Circle; Taguig; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

HMO coverage from week one

Life and accidental insurance

Free catered lunches

Monthly fitness, transportation, and住宿

Uncapped incentives

Job summary

First Circle in the Philippines is seeking a Field Collector or Skip Tracer to join the Collections Team as a Remedial Officer. You will manage delinquent accounts through legal recovery processes, including filing cases and coordinating settlements.

The role requires 2–5 years of remedial experience, strong written communication, confidentiality, and excellent organization. The position offers competitive monthly salary, incentives, and benefits such as HMO, insurance, meals, and allowances.

Qualifications

• 2-5 years of experience in remedial support or related functions
• Experience in preparing demand letters or legal-related documentation is an advantage
• Strong written communication skills for drafting formal correspondence and legal documents
• Ability to handle confidential and sensitive information with discretion
• Highly organized with attention to detail and document management

Responsibilities

• Case Initiation and Documentation: Prepare legal documents and organize evidence for case filing
• Legal Representation: Represent First Circle in court and testify as needed
• Legal Documents Drafting: Draft documents required for litigation
• Account Monitoring: Track status of accounts under litigation and ensure timelines
• Settlement Negotiation: Engage with customers to establish settlement plans
• Reporting and Compliance: Prepare reports on case status and outcomes while maintaining evidence

Skills

Legal documentation

Written communication

Confidentiality handling

Organization

Case management

Job description

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us. We are seeking a Remedial Officer who is responsible for managing delinquent accounts through legal recovery processes, including litigation and case filing. The role involves representing the company in court, preparing legal documentation, coordinating settlements, and ensuring proper monitoring and reporting of accounts under litigation.

Duties & Responsibilities

• Case Initiation and Documentation: Facilitate the recovery of delinquent accounts by preparing legal documents and organizing evidence required for case filing
• Legal Representation: Represent First Circle in court proceedings, including executing affidavits on behalf of the firm and serving as a key witness when necessary
• Legal Documents Drafting: Draft legal documents required for the litigation process
• Account Monitoring: Track the status of accounts under litigation to ensure all legal timelines and procedural requirements are met
• Settlement Negotiation: Directly engage with customers to negotiate and establish settlement plans for outstanding debts
• Reporting and Compliance: Prepare detailed reports on account status and hearing outcomes while ensuring the secure maintenance of all case-related evidence

Requirements

• Experience: 2-5 years of experience in remedial support, administrative tasks, or related functions is preferred. Fresh graduates are open to apply
• Legal-related documentation: Experience in preparing demand letters or legal-related documentation is an advantage
• Communication: Good written communication skills, particularly in drafting formal correspondence and legal-related documents
• Confidentiality handling: Ability to handle confidential and sensitive information with discretion and professionalism
• Organized: Highly organized, with the ability to manage multiple cases, tasks, and deadlines simultaneously. Strong attention to detail with excellent document management and record-keeping skills

Benefits

• Salary: PHP 25,000-30,000 gross monthly + uncapped monthly individual and team incentives + role-specific benefits
• Benefits: HMO coverage from week one; life and accidental insurance; free catered lunches; monthly fitness, transportation, and accommodation allowance; and more
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers

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