Collection Analyst (Low Recovery) - with Field Work

First Circle; Pateros; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

HMO coverage from week one

Gasoline allowance

Motorbike ownership policy

Monthly fitness allowance

Job summary

First Circle in the Philippines is seeking a Field Collector or Collection Analyst to support our collections efforts across Low Recovery and FSA accounts. You will perform desk and field collections, including on-site visits, to recover delinquent balances.

Responsibilities include negotiating Promises to Pay, following up diligently, and maintaining up-to-date records while collaborating with internal teams.

Qualifications

• Bachelor's degree in any field is required.
• 1–5 years of relevant field collection experience.
• Willing to perform field work and own a motorcycle.
• Excellent communication and negotiation abilities.

Responsibilities

• Oversee Low Recovery and FSA accounts to ensure effective handling.
• Conduct desk and field collections, tracing, and on-site visits.
• Negotiate Promises to Pay and payment terms; actively follow up.
• Maintain accurate records of all collection activities and visits.
• Strive to meet or exceed recovery, productivity, and performance targets.

Skills

Field collections

Negotiation skills

Communication skills

Organization

Self-motivated

Teamwork

Detail-oriented

Persistence

Education

Bachelor's degree

Job description

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building afull-stackneobankoffering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.

We are seeking a dynamic Collection Analyst for our FSA and Low Recovery Accounts to join our Product Operations team. This role combines the responsibilities of a collection analyst doing desk collections and field collections. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle's growth initiatives.

Responsibilities

• Account Management: Oversee Low Recovery and FSA accounts to ensure effective handling.
• Collections & Tracing: Conduct desk/field collections, customer tracing, and on-site visits.
• Negotiation & Follow-up: Secure Promises to Pay (PTPs), negotiate payment terms, and actively follow up.
• Documentation: Maintain accurate, up-to-date records of all collection efforts and field visits.
• Target Achievement: Consistently meet or exceed performance, recovery, and productivity goals.

Requirements

• Motorcycle Requirement: Should own and drive a motorcycle.
• Field Work & Mobility: Willingness to do field work within and outside of Metro Manila.
• Years of Experience: 1-5 years of relevant experience as a Field Collector or Collection Analyst.
• Educational Requirement: Bachelor's degree in any field.
• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.
• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
• Skills & Competencies
  • Quick learner; able to adapt to and internalize new processes rapidly.
  • Demonstrates efficiency and accuracy in resolving challenges.
  • Highly organized, detail-oriented, and dependable.
  • Strong communication and negotiation skills.
  • Persistent and resourceful.

Benefits

• Salary: PHP 25,000-30,000 monthly
• Benefits: HMO coverage from week one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance
• Join a team with a deeply collaborative culture!Learn more here:https://www.firstcircle.ph/careers