Collection Analyst (Low Recovery) - with Field Work

First Circle; Taguig; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

HMO coverage from week one

Gasoline allowance

Motorbike ownership policy

Monthly fitness allowance

Job summary

First Circle is expanding its Collections Team and seeks a Field Collector or Skip Tracer to handle desk and field collections for FSA and Low Recovery Accounts. You will bridge internal teams and external stakeholders to drive recovery efforts and growth.

Requirements include 1–5 years in collections, a bachelor's degree, and owning a motorcycle to conduct on-site visits within and around Metro Manila. A proactive, collaborative professional with strong negotiation skills is preferred.

Qualifications

• Bachelor's degree required or equivalent.
• 1–5 years of relevant experience as a Field Collector or Collection Analyst.
• Willingness to perform field work and travel within/around Metro Manila.
• Self-motivated, proactive, and able to work independently while delivering results.

Responsibilities

• Oversee Low Recovery and FSA accounts for effective handling.
• Conduct desk and field collections, customer tracing, and on-site visits.
• Secure Promises to Pay (PTPs) and negotiate payment terms.
• Maintain accurate records of all collection efforts and field activities.
• Meet or exceed recovery, productivity, and performance targets.

Skills

Quick learner

Highly organized

Communication skills

Negotiation skills

Persistent

Resourceful

Education

Bachelor's degree

Job description

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.

We are seeking a dynamic Collection Analyst for our FSA and Low Recovery Accounts to join our Product Operations team. This role combines the responsibilities of a collection analyst doing desk collections and field collections. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• Account Management: Oversee Low Recovery and FSA accounts to ensure effective handling.
• Collections & Tracing: Conduct desk/field collections, customer tracing, and on-site visits.
• Negotiation & Follow-up: Secure Promises to Pay (PTPs), negotiate payment terms, and actively follow up.
• Documentation: Maintain accurate, up-to-date records of all collection efforts and field visits.
• Target Achievement: Consistently meet or exceed performance, recovery, and productivity goals.

• Motorcycle Requirement: Should own and drive a motorcycle.
• Field Work & Mobility: Willingness to do field work within and outside of Metro Manila.
• Years of Experience: 1-5 years of relevant experience as a Field Collector or Collection Analyst.
• Educational Requirement: Bachelor's degree in any field.
• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.
• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
• Skills & Competencies
  • Quick learner; able to adapt to and internalize new processes rapidly.
  • Demonstrates efficiency and accuracy in resolving challenges.
  • Highly organized, detail-oriented, and dependable.
  • Strong communication and negotiation skills.
  • Persistent and resourceful.

• Salary: PHP 25,000-30,000 monthly
• Benefits: HMO coverage from week one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance

Join a team with a deeply collaborative culture!