Relationship Manager

BiyaheKo.ph; Makati; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

BiyaheKo.ph in Makati seeks a Relationship Manager to develop and maintain strong relationships with corporate accounts, travel partners, and key clients. You will focus on increasing customer satisfaction, growing sales, and identifying new business opportunities throughout the customer journey.

As the primary client contact, you will coordinate with operations, reservations, ticketing, finance, and customer service to ensure smooth delivery.

Qualifications

• Degree required in business, marketing, tourism or hospitality.
• 25 years of experience in account/relationship sales or business development.
• Experience with corporate travel accounts is advantageous.

Responsibilities

• Build and maintain relationships with corporate clients and travel partners.
• Act as main client contact, handling inquiries and service requests.
• Identify new business opportunities and generate leads.
• Promote and sell travel products and services including packages, tickets, and accommodations.
• Prepare travel proposals and quotations tailored to client needs.
• Negotiate contracts and pricing with clients.
• Meet monthly, quarterly, and annual sales targets.
• Coordinate with operations and finance to ensure smooth service delivery.
• Record client interactions and sales activities in the CRM.
• Participate in travel events to generate new business.

Skills

Relationship building

Communication

Negotiation

Customer service

Teamwork

Time management

CRM proficiency

Travel industry knowledge

Education

Bachelor's degree in Business Administration, Marketing, Tourism, Hospitality Management or related field

Job description

Department

Sales & Business Development

Reports To

Sales Manager / Business Development Manager

Job Summary

The Relationship Manager is responsible for developing, maintaining, and strengthening relationships with existing and potential clients, corporate accounts, travel agents, and business partners. This role focuses on increasing customer satisfaction, driving sales growth, identifying new business opportunities, and ensuring exceptional service throughout the customer journey.

Key Responsibilities

• Build and maintain strong, long-term relationships with corporate clients, travel partners, and key accounts.
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and service requests promptly.
• Identify new business opportunities and generate leads to expand the company's customer base.
• Promote and sell the company's travel products and services, including holiday packages, airline tickets, hotel accommodations, visa assistance, transportation, and other travel-related services.
• Prepare customized travel proposals and quotations based on client requirements.
• Negotiate contracts, pricing, and service agreements with clients when appropriate.
• Achieve monthly, quarterly, and annual sales targets.
• Conduct regular client meetings, presentations, and business reviews to strengthen relationships.
• Coordinate with operations, reservations, ticketing, finance, and customer service teams to ensure smooth service delivery.
• Resolve customer issues efficiently while maintaining high levels of client satisfaction.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for improvement.
• Maintain accurate records of client interactions, sales activities, and account updates in the CRM system.
• Participate in travel exhibitions, networking events, and promotional activities to generate new business.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Tourism, Hospitality Management, or a related field.
• Minimum of 25 years of experience in account management, relationship management, sales, or business development, preferably within the travel or tourism industry.
• Experience managing corporate travel accounts is an advantage.

Skills & Competencies

• Excellent interpersonal and relationship-building skills.
• Strong communication and presentation abilities.
• Proven sales and negotiation skills.
• Customer-focused with strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and CRM systems.
• Knowledge of travel booking systems and travel industry products is an advantage.
• Ability to manage multiple accounts and priorities in a fast-paced environment.