RELATIONSHIP MANAGER

FG TECHNICAL SERVICES CORP; Angeles; On-site; PHP 360,000 - 480,000; Full time

Job summary

FG TECHNICAL SERVICES CORP is seeking a Client Success professional to nurture relationships with key accounts in Angeles and nearby areas.

You will coordinate with sales, marketing, product, and support teams to deliver seamless service, monitor customer feedback, and identify opportunities for upselling and cross-selling for account growth. Maintain accurate account histories and interaction logs to support retention strategies.

Responsibilities

• Client Engagement: Build trusted, long-term relationships through regular check-ins, meetings, and personalized service.
• Issue Resolution: Act quickly to address and resolve client complaints or service challenges.
• Business Development: Identify opportunities for upselling and cross-selling products or services to expand account value.
• Cross-Functional Collaboration: Coordinate with sales, marketing, product, and support teams to deliver seamless customer experiences.
• Data & Trend Analysis: Monitor customer behavior, analyze feedback data, and track market trends to refine retention strategies.
• Record Keeping: Maintain accurate, up-to-date account histories and interaction logs

Job description

• Client Engagement: Build trusted, long-term relationships through regular check-ins, meetings, and personalized service.

• Issue Resolution: Act quickly to address and resolve client complaints or service challenges.

• Business Development: Identify opportunities for upselling and cross-selling products or services to expand account value.

• Cross-Functional Collaboration: Coordinate with sales, marketing, product, and support teams to deliver seamless customer experiences.

• Data & Trend Analysis: Monitor customer behavior, analyze feedback data, and track market trends to refine retention strategies.

• Record Keeping: Maintain accurate, up-to-date account histories and interaction logs