Client Relations Manager

Mecer Consulting Limited; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Mecer Consulting Limited is seeking an Account Manager in Metro Manila to cultivate and manage relationships with key clients and drive growth through strategic initiatives.

You will oversee customer relationships managed by the team, address concerns promptly, inform clients about new products, and collaborate with internal managers on planning and upsell opportunities to expand the client base.

Responsibilities

• Develop and sustain strong, profitable relationships with key clients.
• Oversee and support customer relationships managed by the team.
• Address and resolve customer concerns in a timely and effective manner.
• Keep clients informed about new products and offerings to drive growth.
• Collaborate with internal managers to support strategic planning initiatives.
• Identify opportunities to expand the customer base through upselling and cross-selling.
• Gain a deep understanding of each key clients needs and provide tailored solutions.
• Conduct regular business reviews utilizing tools and client insights.
• Monitor market trends and competitor activities to inform strategic decisions.

Job description

• Develop and sustain strong, profitable relationships with key clients.
• Oversee and support customer relationships managed by the team.
• Address and resolve customer concerns in a timely and effective manner.
• Keep clients informed about new products and offerings to drive growth.
• Collaborate with internal managers to support strategic planning initiatives.
• Identify opportunities to expand the customer base through upselling and cross-selling.
• Gain a deep understanding of each key clients needs and provide tailored solutions.
• Conduct regular business reviews utilizing tools and client insights.
• Monitor market trends and competitor activities to inform strategic decisions.