Customer Success Manager

PNI Business Solutions Inc.; Iloilo City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A business solution provider in Iloilo City seeks an experienced Client Manager to grow and manage client relationships, particularly with C-level stakeholders. The candidate should have over 2 years of client management experience and a proven track record in onboarding, retention, and upselling. Excellent communication and problem-solving skills are essential. This role emphasizes client engagement and delivering performance insights.

Qualifications

• 2+ years of client management experience, particularly in mid-size to enterprise environments.
• Proven track record in client onboarding, retention, and upselling.
• Experience engaging with C-level stakeholders effectively.

Responsibilities

• Manage and grow client relationships, ensuring value and engagement.
• Act as primary client liaison for campaign delivery.
• Provide performance reports with insights and recommendations.

Skills

Client management

Communication skills

Problem-solving

CRM proficiency

Stakeholder engagement

Job description

• Manage and grow client relationships, including C-level stakeholders
• Act as primary client liaison, ensuring smooth campaign delivery and service value
• Lead client meetings (virtual/in-person) to drive engagement and uncover opportunities
• Provide regular performance reports with insights and recommendations

Qualifications:

• 2+ yrs client management (mid-size to enterprise)
• Proven track record in onboarding, retention & upselling
• Skilled in complex client environments & C-level engagement
• Excellent communication & storytelling skills
• CRM & reporting tools proficiency
• Collaborative, problem-solving mindset