Manager, Client Success

Momentive Software; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Momentive Software in Cebu City is seeking a senior Client Success Lead to manage a team responsible for proactive client engagement and retention. You will guide processes and enable technologies to grow client relationships.

You will build and mentor a team of Client Success Managers and Specialists, drive talent development, and oversee initiatives to expand our client base.

Qualifications

• Leadership experience in managing client success teams.
• Experience in mentoring and training talent.
• Proven ability to drive client retention and expansion.

Responsibilities

• Lead and manage the Client Success team.
• Own and optimize client engagement processes.
• Collaborate cross-functionally to ensure client satisfaction.

Job description

\u003cp\u003eJob Description\u003c/p\u003e
\u003cp\u003eOverall Functional Objective: Lead a team and execute the associated processes and enabling technologies to efficiently and effectively engage our clients on a proactive and regular basis with a focus on managing the relationship overall and producing client retention and expansion.\u003c/p\u003e
\u003cp\u003eKey Responsibilities\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eTeam Building: Building and leading a team of high-performing Client Success Managers and Client Success Specialists.\u003c/li\u003e
\u003cli\u003eTalent Development: Identifying and nurturing talent within the team, providing mentorship and training to enhance skills and capabilities.\u003c/li\u003e
\u003

Overall Functional Objective: Lead a team and execute the associated processes and enabling technologies to efficiently and effectively engage our clients on a proactive and regular basis with a focus on managing the relationship overall and producing client retention and expansion.\u003c/p\u003e
\u003cp\u003eKey Responsibilities\u003c/p\u003e
\u003ch3\u003eLeadership and Team Management\u003c/h3\u003e
\u003cul\u003e
\u003