Regional Manager - Davao

SM Retail Inc.; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

SM Retail, Inc. is seeking a Regional Manager based in Davao to drive regional sales performance, oversee stock and store operations, and lead store teams across multiple locations. You will develop and execute business plans, monitor KPIs, and ensure customer satisfaction while maintaining strong budget controls.

The role requires 5–10 years in retail operations, experience managing multiple stores, and a strategic, proactive mindset to optimize performance and growth in the Davao region.

Qualifications

• Graduate of a business-related course.
• At least 5-10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.
• Proactive and results-oriented.
• Based in Davao.

Responsibilities

• Drive regional sales performance and operational excellence across multiple stores.
• Create and manage store business plans, forecast sales, and budgets.
• Monitor branch performance and coordinate with Store Managers.
• Identify underperforming stores and develop corrective plans.
• Oversee stock management targets and merchandising supply.
• Ensure compliance with company policies and safety standards.
• Lead and develop store teams, implementing succession plans and training.

Skills

Retail operations

Strategic thinking

People management

Budget planning

KPI analysis

Education

Business-related degree

Job description

Regional Manager - Davao

SM Retail, Inc. SM City-Iloilo 1

14 days ago

Sourcingx No. 64

0Applicants

Job Purpose:

Drive regional sales performance, operational excellence, and team success across multiple retail locations.

Responsibilities:

Business Strategy

• Create business strategy per store inclusive of forecasting sales that reflect both store trend and incorporate calculated risks to generate sales growth.
• Identify, create and manage the execution of store business plan that drives key performance indicator results and that maximize business opportunities.
• Monitor sales performance of the branch/es by coordinating with Store Managers.
• Identify underperforming stores and develop a business plan to address and manage issues effectively.
• Direct the preparation of the annual action plans and operating budget
• Formulate strategies to optimize space and manpower productivity of the stores

Stock Management

• Achieve stock control targets in line with company guidelines to prevent financial loss.
• Communicate with the Merchandising team regarding the supply of stock in the Area to maximize stock potential.
• Oversee an adequate merchandise supplies and stocks inventories.

Customer Engagement

• Support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.
• Clearly and concisely communicate business and store objectives to Store Managers so that they remain well informed of business activity and of their required contribution to targets.
• Implement safety and security control measures in consonance with corporate standards which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage; and fire prevention of the building.
• Ascertain customer satisfaction and continued patronage through efficient performance of customer service function to include gift wrapping, packing and/or telephone/paging.

Store Operations

• Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Develop internal control systems and processes that will minimize and/or eliminate operation lapses.
• Responsible for the compliance of collections (Accounts Receivables Cash on Deliveries).
• Ensure consistent attainment of sales quotas/targets.

People Management

• Evaluate staff’s performance and production. Recommend promotion, merit increase, incentives based on the establishment norms and procedures.
• Coordinate with HR in developing hiring plan to meet specific needs of business and store, including a diverse applicant pool.
• Develop succession plans to ensure career paths for all employees. Encourage employees to pursue internal opportunities.
• Facilitate and cascade communication across the store organization and act as coordinator to top management.
• Train and develop team on business expertise to drive business performance.

Key Qualifications:

• Graduate of a business-related course.
• At least 5-10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.
• Proactive and results-oriented.
• Based in Davao