Area Operations Manager - Davao, Mindanao

Confidential; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Confidential is seeking an Area Operations Manager to oversee multiple beauty counters and consignment locations across a geographic region in the Philippines. You will drive sales growth, optimize operations, and develop frontline teams while ensuring an exceptional customer experience.

Ideal candidates are results-driven leaders with strong commercial acumen, operational expertise, and the ability to manage multiple teams and locations effectively.

Qualifications

• Bachelor's degree preferred in business or related field.
• Proven experience in a supervisory/managerial role in retail operations preferred.
• Ability to lead multiple teams and deliver sales targets.
• Strong leadership, coaching and interpersonal skills.
• Excellent analytical, problem-solving and decision-making abilities.
• Proficient in Microsoft Office and reporting tools.
• Excellent organization and ability to manage multiple priorities.
• Willingness to travel across geographic areas as required.

Responsibilities

• Develop and implement area-wide sales strategies to meet revenue targets and business objectives.
• Monitor sales performance, KPIs and identify opportunities for improvement.
• Provide coaching and performance support to Team Leaders and Regional Supervisors to maximize productivity.
• Oversee daily operations across assigned retail counters and consignment locations.
• Ensure effective inventory management, stock replenishment, displays and ROS compliance.
• Drive consistent execution of retail standards across locations.
• Lead and develop Team Leaders, Regional Supervisors, Beauty Advisors, Merchandisers and frontline staff.
• Set performance expectations and provide regular coaching to improve productivity.
• Support employee development and foster a culture of accountability and continuous improvement.
• Coordinate with internal departments and retail partners to resolve issues.
• Prepare and submit operational and performance reports timely.

Skills

Leadership

Team management

Sales enablement

Strategic planning

Communication

Travel willingness

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Salesforce

Job description

We are currently seeking an experienced Area Operations Manager to oversee the performance and operations of multiple beauty counters and consignment locations within major retail establishments across an assigned geographic region.

This role is responsible for driving sales growth, optimizing operational efficiency, developing frontline teams, and ensuring an excellent customer experience across all assigned locations. The ideal candidate is a results-driven leader with strong commercial acumen, operational expertise, and the ability to manage multiple teams and retail locations effectively.

Key Responsibilities

1. Sales and Performance Management

• Develop and implement area-wide sales strategies to achieve revenue targets and business objectives.
• Monitor sales performance, analyze key performance indicators (KPIs), and identify opportunities for improvement.
• Provide coaching, guidance, and performance support to Team Leaders and Regional Supervisors to maximize productivity and results.

2. Retail Operations and Efficiency

• Oversee daily operations across assigned retail counters and consignment locations.
• Ensure effective inventory management, timely stock replenishment, proper product displays, and compliance with established planograms.
• Address operational concerns promptly and ensure that all store requirements are met efficiently.
• Drive consistent execution of retail operational standards across all assigned locations.

3. Team Leadership and Development

• Lead and manage Team Leaders, Regional Supervisors, Beauty Advisors, Merchandisers, and other frontline personnel.
• Establish performance expectations and provide regular coaching to improve individual and team productivity.
• Support employee development, strengthen team engagement, and implement initiatives that enhance overall performance.
• Foster a culture of accountability, collaboration, and continuous improvement.

4. Compliance and Reporting

• Ensure adherence to company policies, standard operating procedures, retail operating standards (ROS), and applicable industry regulations.
• Monitor compliance across assigned locations and implement corrective actions when necessary.
• Prepare and submit accurate, timely operational and performance reports.
• Maintain proper documentation and ensure consistent implementation of company guidelines.

5. Strategic Planning and Business Development

• Develop and execute initiatives to increase sales, improve customer engagement, and strengthen area profitability.
• Identify operational gaps and implement action plans to improve business performance.
• Evaluate sales trends and store productivity to support data-driven decision-making.
• Recommend strategies that enhance retail execution and maximize business opportunities.

6. Market Intelligence and Competitor Analysis

• Conduct market research and competitor assessments to understand local market conditions and emerging trends.
• Identify opportunities to improve market positioning, sales performance, and customer engagement.
• Recommend area-specific strategies based on market insights, customer behavior, and competitive activities.

7. Budget and Cost Management

• Oversee the operational budget for assigned areas and ensure the efficient allocation of resources.
• Review and approve overtime requests and other operational expenses in accordance with established guidelines.
• Monitor operating costs and identify opportunities to improve cost efficiency.
• Ensure that operational spending supports business objectives and profitability targets.

8. Stakeholder and Relationship Management

• Establish and maintain strong working relationships with internal departments, third-party agencies, and retail partners.
• Coordinate closely with Store Managers, Area Managers, and other retail stakeholders to ensure smooth operations and effective issue resolution.
• Address concerns and facilitate collaboration to maintain productive business partnerships.

9. Travel and Cross-Functional Coordination

• Travel regularly to assigned locations to monitor performance, assess operational compliance, and provide on-site support.
• Coordinate with relevant departments to ensure the timely resolution of operational concerns and execution of business initiatives.
• Maintain clear, proactive communication with cross-functional teams to support organizational objectives.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field is preferred.
• Proven experience in a supervisory or managerial position, preferably in retail operations, beauty, cosmetics, or the fast-moving consumer goods (FMCG) industry.
• Demonstrated ability to lead multiple teams, manage retail operations, and achieve sales targets.
• Strong leadership, coaching, communication, and interpersonal skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office applications and other relevant business reporting tools.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel across assigned geographic areas as required by business operations.

If you are a proactive and commercially minded leader who thrives in a fast-paced retail environment, we invite you to explore this opportunity and contribute to the continued growth and success of our organization.