Regional Manager - Davao

SM Retail Inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

SM Retail Inc. is seeking an experienced retail operations leader based in Davao, Philippines. You will create store strategies, manage multi-store plans, and drive sales growth while ensuring stock integrity, customer service excellence, and compliance across the network.

You will oversee budgeting, space and manpower optimization, and develop succession plans while coordinating with HR to meet business needs. A proactive, strategic thinker with strong KPI experience is essential.

Qualifications

• Graduate of a business-related course.
• At least 5-10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.
• Proactive and results-oriented.
• Based in Davao, Philippines.

Responsibilities

• Create store-level business strategy with forecasting and risk; drive sales growth.
• Develop and manage store business plans to hit KPIs and opportunities.
• Monitor branch sales with Store Managers and address underperformance.
• Formulate annual action plans and operating budget.
• Optimize space and manpower productivity across stores.
• Oversee stock control and communicate with Merchandising for stock flow.
• Ensure customer service excellence and staff competence.
• Implement safety, security and compliance measures.
• Ensure adherence to sales quotas and policies.
• Coordinate with HR on hiring plans and career development.

Skills

Strategic thinking

Operations management

KPI analysis

People management

Education

Graduate of a business-related course

Job description

Key Accountabilities

Business Strategy

• Create business strategy per store inclusive of forecasting sales that reflect both store trend and incorporate calculated risks to generate sales growth.
• Identify, create and manage the execution of store business plan that drives key performance indicator results and that maximize business opportunities.
• Monitor sales performance of the branch/es by coordinating with Store Managers.
• Identify underperforming stores and develop a business plan to address and manage issues effectively.
• Direct the preparation of the annual action plans and operating budget
• Formulate strategies to optimize space and manpower productivity of the stores

Stock Management

• Achieve stock control targets in line with company guidelines to prevent financial loss.
• Communicate with the Merchandising team regarding the supply of stock in the Area to maximize stock potential.
• Oversee an adequate merchandise supplies and stocks inventories.

Customer Engagement

• Support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.
• Clearly and concisely communicate business and store objectives to Store Managers so that they remain well informed of business activity and of their required contribution to targets.
• Implement safety and security control measures in consonance with corporate standards which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage; and fire prevention of the building.
• Ascertain customer satisfaction and continued patronage through efficient performance of customer service function to include gift wrapping, packing and/or telephone/paging.

Store Operations

• Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Develop internal control systems and processes that will minimize and/or eliminate operation lapses.
• Responsible for the compliance of collections (Accounts Receivables Cash on Deliveries).
• Ensure consistent attainment of sales quotas/targets.

People Management

• Evaluate staff's performance and production. Recommend promotion, merit increase, incentives based on the establishment norms and procedures.
• Coordinate with HR in developing hiring plan to meet specific needs of business and store, including a diverse applicant pool.
• Develop succession plans to ensure career paths for all employees. Encourage employees to pursue internal opportunities.
• Facilitate and cascade communication across the store organization and act as coordinator to top management.
• Train and develop team on business expertise to drive business performance.

Qualifications:

• Graduate of a business-related course.
• At least 5-10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.
• Proactive and results-oriented.
• Based in Davao, Philippines