Regional Manager - Davao

SM Retail Inc.; Davao Region; On-site; PHP 600,000 - 800,000; Full time

Job summary

SM Retail Inc. in the Philippines seeks a seasoned Retail Operations Leader to drive store strategy across multiple locations. You will forecast sales, manage store business plans, and coordinate with Store Managers to maximize KPI results and opportunities.

The role requires 5–10 years in retail operations, with a proven track record in managing area-wide stores, achieving sales quotas, and implementing process improvements for growth and efficiency.

Qualifications

• Graduate of a business-related course.
• 5–10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.

Responsibilities

• Create store strategy per location, including forecasting sales and risk-adjusted growth.
• Identify, create and manage the execution of store business plans to drive KPIs and opportunities.
• Monitor sales performance of branches in coordination with Store Managers.
• Identify underperforming stores and develop improvement plans.
• Lead the preparation of annual action plans and operating budget.
• Formulate strategies to optimize space and manpower productivity.

Skills

Retail operations

People management

Strategic thinking

Budgeting / budgeting process

Forecasting

Education

Bachelor's / business-related degree

Job description

• Create business strategy per store inclusive of forecasting sales that reflect both store trend and incorporate calculated risks to generate sales growth.
• Identify, create and manage the execution of store business plan that drives key performance indicator results and that maximize business opportunities.
• Monitor sales performance of the branch/es by coordinating with Store Managers.
• Identify underperforming stores and develop a business plan to address and manage issues effectively.
• Direct the preparation of the annual action plans and operating budget
• Formulate strategies to optimize space and manpower productivity of the stores

Stock Management

• Achieve stock control targets in line with company guidelines to prevent financial loss.
• Communicate with the Merchandising team regarding the supply of stock in the Area to maximize stock potential.
• Oversee an adequate merchandise supplies and stocks inventories.
• Support the management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction.
• Clearly and concisely communicate business and store objectives to Store Managers so that they remain well informed of business activity and of their required contribution to targets.
• Implement safety and security control measures in consonance with corporate standards which include safety of employees; safety of customers/visitors/etc.; security against merchandise loss/damage/pilferage; and fire prevention of the building.
• Ascertain customer satisfaction and continued patronage through efficient performance of customer service function to include gift wrapping, packing and/or telephone/paging.

Store Operations

• Ensure that all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• Develop internal control systems and processes that will minimize and/or eliminate operation lapses.
• Responsible for the compliance of collections (Accounts Receivables Cash on Deliveries).
• Ensure consistent attainment of sales quotas/targets.

People Management

• Evaluate staff’s performance and production. Recommend promotion, merit increase, incentives based on the establishment norms and procedures.
• Coordinate with HR in developing hiring plan to meet specific needs of business and store, including a diverse applicant pool.
• Develop succession plans to ensure career paths for all employees. Encourage employees to pursue internal opportunities.
• Facilitate and cascade communication across the store organization and act as coordinator to top management.
• Train and develop team on business expertise to drive business performance.

Qualifications:

• Graduate of a business-related course.
• At least 5–10 years of retail operations experience.
• Experience managing an area, cluster, or multiple stores.
• Strong understanding of operational KPIs and performance metrics.
• Retail industry background is required.
• Strategic thinker who can contribute to operational improvements and business growth.