Regional Hub & Last-Mile Operations Lead

Shopee; Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Shopee Manila is seeking a seasoned Operations Leader to own end-to-end regional performance, strategy execution, and governance across multiple hubs. You will translate network objectives into actionable plans and align Area Managers with cross-functional stakeholders.

The role emphasizes KPI governance, capacity planning, and people development in a fast-growing logistics environment. You will drive improvements in service levels, cost efficiency, and operational health while ensuring

Qualifications

• Bachelor’s degree in logistics, supply chain, business administration, industrial engineering, or related field.
• 8–12 years in logistics, supply chain, or last mile operations.
• 3–5 years in a multi-site regional or senior operations leadership role.
• Proven experience managing Area Managers or equivalent multi-layer operations structure.
• Strong background in high-volume, fast-moving logistics or distribution networks.

Responsibilities

• Oversee multiple Area Managers and the regional hub network to meet KPIs.
• Ensure first mile and last mile operations align with standards and KPIs.
• Lead quarterly and weekly business reviews to track performance.
• Coach Area Managers and build a high-performing regional operations team.
• Coordinate with OPEX, Strategy, FinOps, Claims and others to ensure policy alignment.
• Lead regional capacity planning, volume forecasting, and network optimization.
• Drive long-term network expansion readiness with Strategy and Network Planning.

Skills

KPI governance

Regional leadership

Stakeholder management

Capacity planning

Performance management

Strategy execution

People development

Education

Bachelor’s degree in Logistics / Supply Chain Management / Business Administration / Industrial Engineering or related field

Job description

Shopee Manila is seeking a seasoned Operations Leader to own end-to-end regional performance, strategy execution, and governance across multiple hubs. You will translate network objectives into actionable plans and align Area Managers with cross-functional stakeholders.

The role emphasizes KPI governance, capacity planning, and people development in a fast-growing logistics environment. You will drive improvements in service levels, cost efficiency, and operational health while ensuring