Hub Operations Lead | Logistics & Fulfillment

Shopee; Manila; Sur place; PHP 500 000 - 700 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Shopee in Manila is seeking a seasoned Operations Team Lead to oversee daily hub operations and ensure adherence to procedures and policies. You will drive performance by monitoring KPIs, leading briefings, and coordinating with cross-functional teams to maintain smooth end-to-end workflow.

With a Bachelor's degree and at least four years in Supply Chain & Logistics, you’ll guide process improvements, support customer escalations, and manage agency coordination to strengthen hub productivity and

Qualifications

• Bachelor's degree or higher in related field.
• Leadership experience in warehouse/hub operations.
• At least 4 years in supply chain & logistics.
• Experience in ecommerce fulfilment.

Responsabilités

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Lead team briefings and weekly staff meetings, and assess team performance.
• Drive continuous improvement in hub KPIs.
• Implement process improvements to enhance productivity and efficiency.
• Assist Customer Support with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional hub operations tasks as needed.

Connaissances

Leadership

KPI management

Team coordination

Process improvement

Formation

Bachelor's degree

Description du poste

Shopee in Manila is seeking a seasoned Operations Team Lead to oversee daily hub operations and ensure adherence to procedures and policies. You will drive performance by monitoring KPIs, leading briefings, and coordinating with cross-functional teams to maintain smooth end-to-end workflow.

With a Bachelor's degree and at least four years in Supply Chain & Logistics, you’ll guide process improvements, support customer escalations, and manage agency coordination to strengthen hub productivity and