Hub Operations Lead: Last/First Mile & Process Improvement

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila hub is seeking an experienced Operations Lead to oversee day-to-day hub activities, including parcel handling, dispatch, and inventory control. The role ensures productivity and KPI targets are met while coordinating with teams across logistics, warehouse, and support functions.

The ideal candidate has a Bachelor's degree and 3+ years in logistics or hub operations, with leadership experience and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree required.
• 3+ years in Logistics, Warehouse or Distribution.
• Experience in leadership roles in hub or warehouse settings.
• Experience in payments processing or similar is a plus.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Monitor hub KPIs and maintain high productivity.
• Prepare, review, and validate hub reports.
• Support Customer Support in escalations.
• Lead process improvements to boost hub productivity.

Skills

Leadership

Hub operations

Logistics

Team coordination

Data reporting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Shopee Manila hub is seeking an experienced Operations Lead to oversee day-to-day hub activities, including parcel handling, dispatch, and inventory control. The role ensures productivity and KPI targets are met while coordinating with teams across logistics, warehouse, and support functions.

The ideal candidate has a Bachelor's degree and 3+ years in logistics or hub operations, with leadership experience and proficiency in Microsoft Office.