Recipient Support Specialist - Gift Experiences (Angeles City)

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Free meal

Night differential

Work-life balance

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Service Representative for a seasonal role that lasts until January 2026. You will be the primary contact for recipients, delivering friendly, helpful support and guiding them through the gifting experience. Prior e-commerce or retail CX experience is preferred.

The role requires strong communication, problem-solving, and CRM skills, with shifts including evenings, weekends, and holidays. A permanent position may follow based on performance.

Qualifications

• Experience in customer service, preferably in e-commerce or retail.
• Excellent verbal and written communication with a customer-centric approach.
• Strong problem-solving abilities and patience in challenging situations.
• Proficiency with customer service software and CRM systems.
• Ability to adapt to a fast-paced environment and changing processes.

Responsibilities

• Serve as the main point of contact for recipients, addressing inquiries and guiding them through the gifting experience.
• Communicate with recipients via email delivering clear and concise information in a friendly tone.
• Investigate and resolve recipient concerns in collaboration with internal teams.
• Gather recipient feedback to inform service improvements.
• Maintain accurate records of interactions and resolutions for future reference.

Skills

Customer service

CRM software

Communication

Problem solving

Teamwork

Attention to detail

Adaptability

Shift flexibility

Tools

CRM systems

Job description

Cloudstaff Philippines Inc. is seeking a Customer Service Representative for a seasonal role that lasts until January 2026. You will be the primary contact for recipients, delivering friendly, helpful support and guiding them through the gifting experience. Prior e-commerce or retail CX experience is preferred.

The role requires strong communication, problem-solving, and CRM skills, with shifts including evenings, weekends, and holidays. A permanent position may follow based on performance.