Recipient Support (CX) | Work from Office | Night Shift

Cloudstaff Philippines Inc.; Pampanga; On-site; PHP 279,000 - 424,000; Part time

Benefits offered by this job

Health insurance

Leave credits

PC provided

Fiber internet

Salary increase

VIP lounge

Job summary

Cloudstaff Philippines Inc. is hiring Recipient Support (CX) to join our office-based team in Pampanga. You will be the first point of contact for gift recipients, delivering friendly, efficient service and guiding users through inquiries and issues during the night shift.

Work from Office with seasonal employment through January 2026, offering opportunities for permanent placement. Knowledge of CRM/Kustomer and strong communication skills are valued to ensure a smooth recipient journey and

Qualifications

• Experience in customer service, preferably in e-commerce or retail.
• Clear and customer-centric communication is essential.
• Strong problem-solving and empathy to handle challenging situations.

Responsibilities

• Recipient Support: main contact for recipients, addressing inquiries and guiding to ensure a positive gifting experience.
• Communication: email communication with recipients via Kustomer in a clear, upbeat tone.
• Issue Resolution: investigate and resolve recipient concerns promptly with internal teams.
• Feedback Collection: gather recipient feedback and relay insights for improvement.
• Documentation: maintain accurate records of interactions and resolutions.
• Collaboration: work with CX, product, and technical teams for smooth journeys.
• Recipient Engagement: proactively update recipients and foster satisfaction and loyalty.
• Continuous Learning: stay informed about platform updates and features.

Skills

Customer service

Communication

Problem solving

CRM systems

Kustomer

Team player

Attention to detail

Shift flexibility

Tools

Kustomer

CRM systems

Job description

We’re Hiring: Recipient Support (CX)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!

• Role: Recipient Support (CX)
• Work Arrangement: Work from Office
• Location: Philippines - Pampanga (Angeles)
• Schedule: Night Shift

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing gift recipient inquiries, resolving issues, and ensuring a smooth and enjoyable experience for every gift recipient. You will work closely with our team to enhance recipient satisfaction and contribute to the continuous improvement of our services.

Key Responsibilities

• Recipient Support: Serve as the main point of contact for recipients, addressing inquiries, troubleshooting issues, and providing guidance to ensure a positive gifting experience.
• Communication: Communicate effectively with recipients via email in Kustomer delivering clear and concise information while maintaining an upbeat and friendly tone.
• Issue Resolution: Investigate and resolve recipient concerns and issues promptly, collaborating with internal teams and partners as needed to achieve timely solutions.
• Feedback Collection: Gather feedback from recipients to understand pain points, preferences, and suggestions for improvement, and relay this valuable insight to the broader team.
• Documentation: Maintain accurate records of recipient interactions, issues, and resolutions for future reference and continuous improvement.
• Collaboration: Collaborate closely with the customer experience, product, and technical teams to ensure a smooth recipient journey and seamless cross-functional communication.
• Recipient Engagement: Proactively engage with recipients to provide updates, gather feedback, and nurture a sense of satisfaction and loyalty.
• Continuous Learning: Stay informed about the platform’s offerings, updates, and new features, and continuously enhance your product knowledge.

Qualifications and Requirements

• Experience: Previous experience in customer service, preferably in e-commerce or retail.
• Communication Skills: Excellent verbal and written communication skills with a customer-centric approach.
• Problem-Solving: Strong problem-solving abilities and the capacity to handle challenging situations with patience and empathy.
• Technical Skills: Proficiency in using customer service software, CRM systems, and basic computer applications.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing processes and technologies.
• Team Player: Collaborative mindset with the ability to work effectively both independently and as part of a team.
• Attention to Detail: High level of attention to detail and accuracy in handling customer information and requests.
• Availability: Flexible availability to work shifts, including evenings, weekends, and holidays, as needed.
• Duration: Seasonal employment until January 2026. Possibility for a permanent position.

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We’re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.