Customer Experience Specialist: Resolve, Delight, Support

Alorica; Angeles; On-site; PHP 884,955 - 1,179,941; Full time

Job summary

A global customer service leader is hiring for a position in Angeles, Philippines, focused on providing routine customer service phone support. The role requires strong interpersonal skills and the ability to resolve customer issues effectively. Candidates should have a High School Diploma or GED and experience in customer service, along with familiarity with Microsoft applications. A supportive working environment fosters team interactions and personal growth.

Qualifications

• Customer service experience is required.
• Familiarity with Microsoft Windows, Word, and Excel applications.
• May require bilingual language skills as necessary.

Responsibilities

• Respond to requests and calls from customers related to client programs.
• Identify and respond to customer needs based on procedures.
• Make attempts to resolve issues and deescalate dissatisfied clients.

Skills

Customer service skills

Strong interpersonal skills

Excellent oral communication skills

Patience

Listening skills

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A global customer service leader is hiring for a position in Angeles, Philippines, focused on providing routine customer service phone support. The role requires strong interpersonal skills and the ability to resolve customer issues effectively. Candidates should have a High School Diploma or GED and experience in customer service, along with familiarity with Microsoft applications. A supportive working environment fosters team interactions and personal growth.