Recipient Support (CX) | WFO - Angeles City

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Free meal

Night differential

Work-life balance

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Service Representative for a seasonal role that lasts until January 2026. You will be the primary contact for recipients, delivering friendly, helpful support and guiding them through the gifting experience. Prior e-commerce or retail CX experience is preferred.

The role requires strong communication, problem-solving, and CRM skills, with shifts including evenings, weekends, and holidays. A permanent position may follow based on performance.

Qualifications

• Experience in customer service, preferably in e-commerce or retail.
• Excellent verbal and written communication with a customer-centric approach.
• Strong problem-solving abilities and patience in challenging situations.
• Proficiency with customer service software and CRM systems.
• Ability to adapt to a fast-paced environment and changing processes.

Responsibilities

• Serve as the main point of contact for recipients, addressing inquiries and guiding them through the gifting experience.
• Communicate with recipients via email delivering clear and concise information in a friendly tone.
• Investigate and resolve recipient concerns in collaboration with internal teams.
• Gather recipient feedback to inform service improvements.
• Maintain accurate records of interactions and resolutions for future reference.

Skills

Customer service

CRM software

Communication

Problem solving

Teamwork

Attention to detail

Adaptability

Shift flexibility

Tools

CRM systems

Job description

Job Description

Our company is a leading provider of personalized gifting solutions designed to delight and surprise recipients with memorable experiences. Our mission is to make gifting joyful and effortless, connecting people through thoughtful and meaningful presents. We are a dynamic, fast-growing company committed to exceptional customer satisfaction and innovative solutions.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing gift recipient inquiries, resolving issues, and ensuring a smooth and enjoyable experience for every gift recipient . You will work closely with our team to enhance recipient satisfaction and contribute to the continuous improvement of our services.

Key Responsibilities:

• Recipient Support: Serve as the main point of contact for recipients, addressing inquiries, troubleshooting issues, and providing guidance to ensure a positive gifting experience.
• Communication: Communicate effectively with recipients via email in Kustomer delivering clear and concise information while maintaining an upbeat and friendly tone.
• Issue Resolution: Investigate and resolve recipient concerns and issues promptly, collaborating with internal teams and partners as needed to achieve timely solutions.
• Feedback Collection: Gather feedback from recipients to understand pain points, preferences, and suggestions for improvement, and relay this valuable insight to the broader team.
• Documentation: Maintain accurate records of recipient interactions, issues, and resolutions for future reference and continuous improvement.
• Collaboration: Collaborate closely with the customer experience, product, and technical teams to ensure a smooth recipient journey and seamless cross-functional communication.
• Recipient Engagement: Proactively engage with recipients to provide updates, gather feedback, and nurture a sense of satisfaction and loyalty.
• Continuous Learning: Stay informed about the platform's offerings, updates, and new features, and continuously enhance your product knowledge.

Qualifications and Requirements

• Experience: Previous experience in customer service, preferably in e-commerce or retail.
• Communication Skills: Excellent verbal and written communication skills with a customer-centric approach.
• Problem-Solving: Strong problem-solving abilities and the capacity to handle challenging situations with patience and empathy.
• Technical Skills: Proficiency in using customer service software, CRM systems, and basic computer applications.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing processes and technologies.
• Team Player: Collaborative mindset with the ability to work effectively both independently and as part of a team.
• Attention to Detail: High level of attention to detail and accuracy in handling customer information and requests.
• Availability: Flexible availability to work shifts, including evenings, weekends, and holidays, as needed.
• Duration: Seasonal employment until January 2026. Possibility for a permanent position.

Perks and Benefits

• HMO coverage
• Free meal
• Night differential
• Work-life balance