Technical Support Specialist | Work From Home | Morning Shift

Cloudstaff Philippines Inc.; Makati; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Health insurance

Flexible leave credits

Career advancement

PC/Laptop provided

Fiber internet connection

Job summary

Cloudstaff Philippines Inc. is hiring a Technical Support Specialist to deliver exceptional customer and hosting-related technical support from a remote setup in the Philippines.

You will troubleshoot, respond via phone, tickets and chat, and work with global teams to resolve issues while upholding SLAs and CSAT targets. A background in cloud hosting and Microsoft 365 is preferred.

Qualifications

• Experience providing Cloud Services Level 1 support.
• Excellent English communication skills—verbal and written.
• Advanced knowledge of Microsoft 365 administration preferred.
• Knowledge of hosting-related services (VPS, shared hosting, domains, backups).
• Familiarity with hosting platforms such as Plesk and WHMCS.
• Able to meet KPIs and manage a support ticketing system.

Responsibilities

• Develop understanding of services, troubleshoot issues and escalate when needed.
• Respond to customer inquiries via phone, tickets, and chat promptly.
• Upsell professional services to resolve customer issues when appropriate.
• Collaborate with PH-based and global teams to resolve issues efficiently.
• Use support tools effectively for phone, ticket, and chat systems.
• Maintain response time SLAs and CSAT KPIs.

Skills

Customer service

Problem solving

Team player

Communication skills

Cloud learning mindset

Education

Bachelor’s degree

Tools

Microsoft 365

Plesk

WHMCS

Job description

We’re Hiring: Technical Support Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role

Technical Support Specialist

Work Arrangement

Work from Home

Location

Philippines - Angeles, Bacolod, Cebu, Makati, Ortigas

Schedule

Morning Shift

Job description

The Customer/Technical Support Specialist will be responsible for providing exceptional support to customers and assisting with hosting-related technical inquiries.

Key duties include

• Develop a thorough understanding of services, troubleshoot issues, and elevate support matters as needed.
• Respond to customer inquiries via phone, tickets, and chat in a timely and professional manner.
• Upsell professional services where appropriate to resolve customer issues effectively.
• Collaborate with the PH-based support and accounts teams, as well as the global operations team, to resolve technical issues efficiently.
• Use support tools effectively for phone, ticket, and chat systems.
• Maintain response time SLAs and customer satisfaction (CSAT) KPIs.

Qualifications and requirements

• Bachelor’s degree or higher preferred, but not essential.
• Microsoft accreditation preferred, but not essential.
• Strong ability to listen to customer needs and guide them toward suitable, cost-effective solutions.
• Enthusiastic about learning more about cloud technologies.
• Demonstrates a positive, proactive, and people-oriented style when interacting with staff and customers.
• Stays calm and effective under pressure and enjoys problem-solving.
• Exceptionally well‑organised — a natural "list maker" with strong follow‑up skills.
• Personable, relaxed, and engaging communication style.
• Takes pride in helping customers achieve success through excellent service and support.

Non-negotiable skills and requirements

• Experience providing Cloud Services Level 1 support.
• Excellent English communication skills — both verbal and written.
• Preferred: Advanced knowledge of Microsoft 365 administration.
• Knowledge of hosting-related services such as VPS, shared hosting, domains, and backups.
• Familiarity with web hosting platforms such as Plesk and WHMCS (preferred but not essential).
• Strong ability to work in a team, meet KPIs, and manage a support ticketing system.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueledSuperb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program

Cloudstaff Dream Points

To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.