Receptionist

CVJR Builders; Silang; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Inclusive workplace culture

Staff discounts and benefits packages

Clear career progression pathways

Job summary

Caishen Realty, a sister company of CVJR Builders, is seeking a professional Receptionist to be the face of our business in Cavite. You will manage front office operations, welcome guests, handle calls, perform admin tasks, and coordinate with other departments to ensure exceptional guest experiences.

The role requires a high school diploma and prior front-office or guest services experience, with strong communication, organization, and a professional appearance.

Qualifications

• Experience in front office, reception, or guest services within hospitality
• Excellent communication and interpersonal skills with diverse clientele
• Strong organization and multitasking abilities to handle multiple priorities

Responsibilities

• Greet and welcome guests, clients, and visitors professionally
• Answer calls and direct inquiries to the appropriate team
• Register guests and manage check-ins and check-outs efficiently
• Maintain accurate guest records and bookings
• Respond to guest questions about facilities and local attractions
• Handle guest requests and escalate issues as needed
• Schedule appointments and maintain the reception diary
• Perform general admin tasks: filing, data entry, and reporting
• Keep the reception area clean and organized
• Collaborate with other departments to ensure seamless guest experiences
• Follow confidentiality and data protection policies

Skills

Front desk

Customer service

Microsoft Office

Reception systems

Education

High school diploma or equivalent

Tools

Reception management software

Microsoft Office

Job description

About the role

Caishen Realty, a sister company of CVJR Builders, is seeking a professional and welcoming Receptionist to serve as the face of our company. You will manage front office operations and provide exceptional service to ensure a positive first impression for all visitors and clients

Key responsibilities

• Greet and welcome all guests, clients, and visitors with a warm and professional demeanour
• Manage reception desk operations, including answering telephone enquiries and directing calls appropriately
• Register guests and process check-ins and check-outs efficiently and courteously
• Maintain accurate and up-to-date records of guest information and bookings
• Respond to guest enquiries regarding facilities, services, and local attractions
• Handle guest requests and concerns professionally, escalating issues to management when necessary
• Manage appointment scheduling and maintain the reception diary
• Perform administrative duties including filing, data entry, and report preparation
• Ensure the reception area is maintained to a high standard of cleanliness and organization
• Collaborate with other departments to ensure seamless guest experiences
• Adhere to company policies and procedures, including confidentiality and data protection requirements

What we're looking for

• High school diploma or equivalent qualification; hospitality or customer service qualification is advantageous
• Proven experience in a front office, reception, or guest services role within the hospitality industry
• Excellent communication and interpersonal skills with the ability to interact professionally with diverse clientele
• Strong organizational and multitasking abilities, capable of managing multiple priorities simultaneously
• Proficiency in using reception management systems and Microsoft Office applications
• Exceptional attention to detail and accuracy in record-keeping and data entry
• Professional appearance and a genuine commitment to delivering outstanding customer service
• Ability to work flexibly, including shifts, weekends, and public holidays as required
• Sound numeracy skills for handling cash transactions and billing processes
• Problem-solving abilities and a proactive approach to resolving guest concerns

What we offer

CVJR Builders is committed to providing a supportive and rewarding work environment for all employees. We believe in investing in our team and fostering a culture of excellence and professional growth. We offer:

• Competitive salary commensurate with experience and qualifications
• Opportunities for professional development and training within the hospitality sector
• A collaborative and inclusive workplace culture
• Staff discounts and benefits packages
• Clear career progression pathways within the hospitality industry
• A supportive team environment with access to mentorship and guidance

About us

Caishen Realty, a sister company of CVJR Builders is a respected organization operating within the hotel sector. We are dedicated to providing exceptional service and creating memorable experiences for our guests and clients. With a commitment to excellence, professionalism, and customer satisfaction, we have established ourselves as a trusted name in the industry. Our team comprises skilled professionals who share a passion for hospitality and a commitment to maintaining the highest standards in all aspects of our operations. We pride ourselves on fostering a supportive workplace where employees are valued and encouraged to develop their careers.