Receptionist

Cosmetigroup Intl. Corp.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Cosmetigroup Intl. Corp. seeks a Receptionist/Concierge for our clinic.

You will greet clients, manage check-ins/outs, take payments, and keep the reception area tidy while supporting back‑office, retail, and marketing tasks during slower periods. Responsibilities include booking management, answering inquiries via phone, Viber, Facebook and Instagram within 15 minutes, processing payments, and maintaining client records.

Qualifications

• 1–2 years in reception, spa, clinic, or hospitality front desk.
• Polished, warm client manner.
• Comfort with POS, Google Sheets, and messaging apps.
• Fluency in English and Tagalog.

Responsibilities

• Greet clients, check-in/check-out, and maintain reception area.
• Manage appointment calendar and room allocation.
• Answer inquiries via phone, Viber, Facebook, and Instagram.
• Process payments and balance cash drawer.
• Explain services and promos, upsell add-ons.
• Maintain client database and log daily sales.
• Perform hourly facility walk-throughs.

Skills

Fluent English

Fluent Tagalog

Customer service

Sales oriented

Tools

POS systems

Google Sheets

Messaging apps

Job description

About the role

The Receptionist/Concierge is the front-of-house owner of the clinic: managing bookings, the client arrival experience, and payments, while absorbing back-office, retail, and marketing support tasks during low-traffic hours. This is a multitasking role — the ideal candidate treats downtime as productive time.

Key responsibilities

• Greet clients, manage check-in/check-out, offer refreshments, and keep the reception area presentable at all times

• Manage the appointment calendar: bookings, confirmations, rescheduling, facialist assignment, and treatment room allocation

• Answer phone, Viber, Facebook, and Instagram inquiries within 15 minutes during clinic hours; convert inquiries into bookings

• Process payments (cash, GCash, card), issue receipts, and balance the daily cash drawer with zero discrepancies

• Explain services, packages, and promos; upsell add-on treatments and retail products at checkout

• Call tomorrow's clients to confirm appointments and remind them of preparation instructions, reducing no-shows

• Follow up SMS review non-responders and log monthly ratings for the facialist tier system

• Encode daily sales, treatments performed, and product usage into the tracking sheet

• Maintain the client database: contact details, treatment history, birthdays

• Conduct hourly walkthroughs: restrooms, treatment rooms, air-conditioning temperature, music, scent, and lighting

About you

• 1–2 years of reception, spa, clinic, or hospitality front-desk experience
• Fluent in English and Tagalog with a polished, warm client manner
• Comfortable with POS systems, Google Sheets, and messaging apps
• Sales-oriented and self-directed — able to switch between front-desk and back-office work without supervision